Short Pump

This location is great. They are fast, friendly, and took the time to answer all our questions thoroughly.

This place not only has the best glasses, but the best people! Friendly, helpful, like shopping with friends! Which is just the best when choosing new glasses.

Prompt professional service. Have purchased last several pairs of glasses from here.

I have never worn glasses before and I only Need glasses for reading and being at my computer screen. So I just needed something to be at my desk I don’t need to wear them everyday. The advisor was very informative of how the process works of purchasing glasses at Warby Parker. I found two pair and receive a discount from the sale. I will go back again.

Great experience , friendly and very helpful

I've had eye exams at this location twice now, and both experiences were marked by helpful store staff and a clear description of what the eye exam would entail. The optician is very professional and creates a great environment for questions around eye care and additional corrective lenses options.

The staff were very friendly and so helpful. She gave me space to look around without pressure and I had given her a list of glasses I had seen online and she picked them all and let me try them all on . It was a very nice experience.

I came into the store wanting to fix the fit of my glasses, and they were more than willing to fix the fit and the nose pieces as well. This was all done free of charge, thanks Matt!

The staff was incredibly helpful when my grandmother and I came in to get her a new pair of glasses. They are friendly and knowledgeable!

Dr. Palesis was extremely kind and informative. All the staff were very friendly and helpful- especially Megan (not sure if that's spelled correctly). She took a lot of time to work with me to find glasses I was happy with since my prescription precludes me from many styles. Matt was also helpful sending texts and being able to communicate regarding my appointment. I don't remember the first woman's name that did my retinal imaging- she was wonderful as well. I definitely will continue to use this location for any future eye needs.

The best staff ever. In the past year I've tried three other places to get the right prescription with no luck. The optometrist a Warby Parker came across a condition I have in the one eye that the other places overlooked. After I get the surgery I'll definitely be going to them for now on. It didn't stop me from getting a pair of glasses. They have a nice selection to choose from

Everyone was very friendly and helpful. My daughter had an eye exam and purchased her first pair of glasses and got a second pair for my son using his previous prescription. Everyone who helped from the eye exam to purchasing the frames was incredibly helpful. Appreciated recommendations on the frames that fit them the best. Can't believe how little I paid for two pairs of glasses. Absolutely will recommend to everyone.

This was my first experience shopping for eyeglasses at Warby Parker. They didn’t let me down. The prices are very good for quality frames. There was a nice selection to choose from and the customer service was very good.

I loved the selection, the representatives were extremely friendly and I was literally in and out within 20 minutes!

Fast and efficient purchase.

Prompt, friendly service. Very clean store with so many options!

What a beautiful store and helpful non pushy atmosphere. I love the interesting options and selected a style I’ve never selected before because I have thirty days to figure out of they will work for me.

I started the process in October for a pair of progressive lenses/frames from WP. I've had them before without incident. First, whoever did the order in the store at Short Pump mixed up my measurement and my teenage son's. It was Carytown WP who figured that out and then placed the order for replacement glasses, which never arrived because the frame went out of stock and put my order into purgatory. I chose new frames, and got a reorder, with expedited shipping. You guessed it. I have no glasses. I am having to give up and go somewhere else. So from October to January, nothing. No one in customer service seems to be able (or want to) help. WP is great if you have single lens- don't do them for anything complicated!

I saw, online, that Warby Parker carries polarized sunglasses so I visited the Short Pump store. Within a matter of minutes, I knew I had come to the right place. I was asked what I needed and how they (sales associate and trainee) could be of help, and directed to the appropriate sections of the store. The associates were attentive without hovering; they were genuinely interested and listened to what I needed and why. Those attributes, as well as their obvious knowledgeable of their merchandise, resulted in my ability to efficiently make the right selection and leave the store as a happy customer!!

I don't know that you will ever find a team that works as hard as this group does to help customers find the eyewear they want! My service was excellent and the finished product was also excellent. After care was also outstanding, friendly, professional adjustments and for the second straight year, I can say best glasses I have ever had. Thanks, Team