Short Pump

Everyone in the store was very professional very sweet and very patient. They have beautiful glasses.

The doctor was fantastic and all the staff were so friendly and helpful! The young woman working with my to find my glasses was spot on with her selections after listening to me, and she gave honest feedback to different style frames. I will definitely be a repeat customer!

Wow, what a great experience from beginning to end. Dr. Palesis was so professional and friendly (to me and my children who accompanied me). They had modern equipment, so I was able to have my eye checked without needing to dilate my eyes. Additionally, all of the staff was so kind and engaging with my kids. They had bubbles and stickers. I left having purchased prescription sunglasses and regular glasses. Very successful and pleasant visit all in all!

My first experience at warby Parker was a great one. Megan helped me pick out some new frames, a little different than what I have had in the past. She was quick and deficient and I like that she actually gave me an honest opinion. I like what I picked out and they were a lot less expensive than they would have been at lenscrafters.

Great experience, phenomenal customer service. I am a repeat customer.

Drove 40 min away, 7 months pregnant in heavy rain. Was 6 minutes late. I called in andvance and told them this. They don’t have an actual number to the store so it went to a corporate line. They said not to worry about it. The man that was taking my insurance was taking too long (8 minutes) even though I had my insurance card and by the time he went back to grab doctor, they said I needed to come back at the end of the day. No thank you. Will not be giving them my business.

Wonderful sales associats and an extensive variety of beautiful frames.

My daughter recommended Warby Parker because she has purchased frames online in the past. She was recently visiting Richmond and we took a trip to the Short Pump Mall location for me to try on frames. From the moment we walked in the store, Naomi provided excellent customer service. They helped me with frame options to choose from based on my previous frames and talked me through all the options to accommodate my high maintenance needs....hahaha. Throughout the process they were patient and reassuring. Thank you for the excellent customer service!

This location is great. They are fast, friendly, and took the time to answer all our questions thoroughly.

This place not only has the best glasses, but the best people! Friendly, helpful, like shopping with friends! Which is just the best when choosing new glasses.

Prompt professional service. Have purchased last several pairs of glasses from here.

I have never worn glasses before and I only Need glasses for reading and being at my computer screen. So I just needed something to be at my desk I don’t need to wear them everyday. The advisor was very informative of how the process works of purchasing glasses at Warby Parker. I found two pair and receive a discount from the sale. I will go back again.

Great experience , friendly and very helpful

I've had eye exams at this location twice now, and both experiences were marked by helpful store staff and a clear description of what the eye exam would entail. The optician is very professional and creates a great environment for questions around eye care and additional corrective lenses options.

The staff were very friendly and so helpful. She gave me space to look around without pressure and I had given her a list of glasses I had seen online and she picked them all and let me try them all on . It was a very nice experience.

I came into the store wanting to fix the fit of my glasses, and they were more than willing to fix the fit and the nose pieces as well. This was all done free of charge, thanks Matt!

The staff was incredibly helpful when my grandmother and I came in to get her a new pair of glasses. They are friendly and knowledgeable!

Dr. Palesis was extremely kind and informative. All the staff were very friendly and helpful- especially Megan (not sure if that's spelled correctly). She took a lot of time to work with me to find glasses I was happy with since my prescription precludes me from many styles. Matt was also helpful sending texts and being able to communicate regarding my appointment. I don't remember the first woman's name that did my retinal imaging- she was wonderful as well. I definitely will continue to use this location for any future eye needs.

The best staff ever. In the past year I've tried three other places to get the right prescription with no luck. The optometrist a Warby Parker came across a condition I have in the one eye that the other places overlooked. After I get the surgery I'll definitely be going to them for now on. It didn't stop me from getting a pair of glasses. They have a nice selection to choose from

Everyone was very friendly and helpful. My daughter had an eye exam and purchased her first pair of glasses and got a second pair for my son using his previous prescription. Everyone who helped from the eye exam to purchasing the frames was incredibly helpful. Appreciated recommendations on the frames that fit them the best. Can't believe how little I paid for two pairs of glasses. Absolutely will recommend to everyone.