Cary Court

I used to work in customer service, and I was so pleased with my experience at this WP in Carytown! The Advisors, Hypnos and Rachel, made picking the right glasses SO much fun! I didn’t feel rushed in any way, and they gave me honest advice (which I needed). Their Optician, William, was very knowledgeable and professional! Their staff is kind, respectful, and fun! It makes such a difference when you walk into a business where the staff gets along, and shares their expertise as a team! Thank you all!

Had a set of frames for less than a year, went in showing how the finish was literally melting off, iritating my skin and causing literal rashes behind my ears and neck. I assumed it was considered defective and hoped toget them switched out. Was told that the best they can do is $10 off a new pair. Obstinantly. Apparently once you leave the store they can blame the environment and say it's got nothing to do with the hot pile of garbage on your face. I'm mostly upset bc I enjoyed the initial experience and flipped some family member over to this place. Have fun shopping here if you must, but it isn't for me.

I visited WP today and had the pleasure of receiving assistance from a very knowledgeable optician. He diagnosed and fixed the issue with my glasses right away. I will definitely visit the store again. Very welcoming and kind associates focused on customer service.

Nice selection of frames. Very efficient ordering process once I selected my frames. The representative explained the process for receiving my new glasses as well as the various warranties included.

I had the freedom to explore glasses on my own but when I was ready Nico helped me and found options I missed and helped me use my glasses insurance which I didn’t think I could!

Amazing and I received my glasses in less than a week! Darlene was amazing helping me pick new styles and colors so knowledgeable and she knew all about insurance if I wanted to use! It was so fast and easy I would recommend to everyone !!

Location on Cary as amazing service. From entrance to completed transaction. The attention and made sure I was happy with my choice. Being indecisive, I thank them for patience and am very happy with the choice.

Very knowledgeable and helpful

The customer service team provided excellent customer service. Everyone was very knowledgeable and professional. Warby Parker representatives were glad to help you make the best selection of glasses to best fit your needs. Everyone made you feel very welcome!

I worked with Kaitlyn to help me find a new pair of glasses. I asked her to be candid regarding what she felt was a good fit for me and she did just that. She spent a good amount of time with me to make sure I was satisfied. The glasses arrived in the mail about a week early as well. WP is a place where you can get a great pair of glasses for a reasonable price. I highly recommend going there.

Excellent selection of frames and lenses for new sunglasses, and the associate was attentive and helpful in the selection.

Warby Parker in Carytown Court, is top tier in customer service, customer experience, and has a great vibe! And I hope I don't get his name wrong, but my homie Albert(?) had me in and out in under 10 mins- and remembered me from my last visit.

Parking is tight but not impossible. I was assisted as soon as I walked in and was provided great customer service.

A decent value and selection. The people are nice and helpful.

So I walked into Warby Parker in Carytown, fully intending to prove my family wrong. "I don't need glasses," I insisted. I only agreed to an eye exam to settle the debate once and for all and to come out RIGHT. Well ...that didn't go as planned LOL I tried on a few frames just for fun before my exam. Everyone there was sooo nice, by the time I left I felt like we were all friends! If you go to this location, look for Nico. He was so considerate, we could tell he knew what he was talking about, and he really cared about my experience. He checked me in, explained everything he did throughout the retinal imaging (which was a new experience for me) and although he had other customers to help, he stayed close enough nearby -and kept paying attention- to continue helping me until I was finished with my visit. The eye exam was easy, thorough, and somehow even fun. The doctor was so kind and took the time to explain everything without making me feel rushed. I even learned my prescription was the smallest one possible and that I could absolutely keep using readers if I wanted. There wasn't a single hint of pressure to buy glasses, I can tell you that! But then I tried on a few more frames. My husband looked at me and said, "You look sexy … those are definitely model vibes” and suddenly, the woman who swore she didn't need glasses was buying a pair! Everyone was super friendly and helpful, however Nico was operating on a different level. He answered every question before I even realized I had one, gave honest opinions instead of sales pitches, and made the whole process feel effortless. The only struggle was trying to decide between so many tempting options! He gave thoughtful advice without ever trying to "sell" me anything, and somehow convinced someone who walked in saying, "I'm not getting glasses," to leave wondering which pair I should buy next. That's talent! Employees like him are the reason people come back. I can tell you, he's an incredible asset to Warby Parker. To top it all off, my glasses arrived in less than a week, and I was told I can stop in anytime for complimentary adjustments to make sure they fit perfectly. I still laugh when I realize I walked in convinced I wasn't getting glasses. Now I'm already daydreaming about a second pair!

Friendly, knowledgeable salesman took care of my scratched lenses. Very satisfied.

Freddie was great from start to finish. Once I said the kind of thing I was looking for, he rounded up a great selection for me. Friendly, easy to work with.

Everyone I spoke with was kind, professional, and very helpful.

My experience was great, never had such a good pair of glasses as the ones I got with precision progressives. Wow, what a difference. I reside in senior living facility and use a flip phone, it takes pictures and videos that can only be texted. I do not have a smartphone.

As soon as I walked through the door I was immediately impressed. The shop is very clean, spacious and well organized. I had the pleasure of working with Nico who was phenomenal and he really took the time to listen to me and help me choose two pairs of glasses that I know I am going to love. We have already scheduled an appointment to go back to this location for my wife to get an eye exam which she says she doesn’t need but everyone else in the family definitely thinks she needs it. Big fan of the experience at WP and a really big fan of Nico!