Cary Court

This was a quick and simple process. The staff was very helpful but not pushy.

I don't often leave reviews but was really thrilled with the customer service and professionalism of the Warby Parker reps at the Cary Court store this morning. They helped with selection, fit, and determination of what extra options would be best - it was easy and enjoyable. Thanks!

It's being 5 weeks and I have no info from them, they where to order a pair of trial lenses and then call me to come for a fit appointment, its being 5 weeks and 3 phone calls to customer service who can not reach them either, the only way to contact them besides email is going to the store. I never experience anything like this, they are really bad on following up with customers needs, I guess once they make the money for the examination they are good, but I am left with mo final prescription and no trial lenses to finalize my prescription. I wasted my time amd money for nothing and still customer service said they will send them an email.

Great customer service and amazing selection with reasonable / affordable prices

Great shop with chill staff - they follow your lead as the customer. If you need to be fast (as I did) then they will honor that, but if you need to take your time, ask questions, etc. then they will do that as well. I previously purchased with WB online and while most of those frames are fine, I preferred this experience of trying them on in the store and getting feedback from the staff.

I had a great experience from start to finish. The staff was professional, friendly, and respectful of my time—I was taken back promptly, and the entire visit ran smoothly. They were especially patient as I relearned how to put in contact lenses, which I really appreciated. The checkout process was easy, and they even handled my insurance claim for me. Their eyewear selection was excellent, and I found a pair I loved much faster than expected. Overall, it was a seamless, positive experience, and I would absolutely return and recommend them to others.

Amazing customer service during our walk-in!

William who helped me was extremely nice and it was so easy.

Very friendly staff. Prompt and courteous service

Warby Parker in Carytown Court, is top tier in customer service, customer experience, and has a great vibe! And I hope I don't get his name wrong, but my homie Albert(?) had me in and out in under 10 mins- and remembered me from my last visit.

I have a lot of confidence in the product, with many styles and lens options to choose from. The staff are always friendly and knowledgeable. I require wearing glasses all the time so I don't mind spending a little more for excellent quality and professional expertise.

The Richmond Carytown Warby Parker is a great place to shop. Everyone is very friendly and helpful.

Wonderful experience today getting an eye exam and glasses. The eye doctor was professional and thorough and answered all my questions. The staff couldn’t have been nicer and everyone in the store greeted me with a smile. I got good advice picking out my glasses and was very happy with the selection of frames. The prices are very reasonable, and I got two pair of glasses for slightly more than I paid for one pair designer frames at another local eye care facility. I highly recommend WP, especially this location.

I am an optometrist and was visiting Richmond from out of town. I was having flashes of light in my vision and was worried, so I stopped by this location to see if they had a retinal imaging machine. William was very kind and gladly took me back right away to get the imaging done. I was very thankful for him and his kindness towards my concerns.

Great store. The staff is so helpful. Really appreciate their help.

The staff and eye exam were great. My glasses were not completed when promised (14 days). I’m not sure why. Otherwise, I would go here again.

I discovered this Warby Parker location almost by accident while looking for what I thought was the only Richmond-area store at Short Pump Town Center — and what a fantastic surprise. The store itself is beautiful, the selection is outstanding, and the parking could not have been easier. But the real standout of the morning was Nico. He pulled at least a dozen frames based on my face shape, eye color, and the styles I described, and he was incredibly skilled at narrowing down the options without making me feel rushed. What impressed me most was how clearly he explained fit and sizing. Some frames weren’t sitting comfortably over my ears, and I worried that going to a longer fit would automatically mean larger-looking glasses. Nico helped me understand the differences and personalize the fit perfectly. I walked out with orders for two ideal pairs of readers — one for home and one for the car — though honestly, with this selection, I could easily have left with six more pairs. I’ve always loved Warby Parker, but retail professionals like Nico are what keep me coming back. Five stars to this location and to the company overall.

Great selection to try on, great staff!

great store! staff are super friendly, store is clean, and location is convenient for those who dont want to drive out to short pump.

This place is awesome and professional These people are so kind and helpful. I recommend this place to all who has any eye issues and the eye doctor is kind and a true caring provider he is also very knowledgeable.