Bellevue Square

The customer service at Warby Parker was exceptional! The selection of glasses available was fantastic! I highly recommend getting your glasses or sun glasses from them.

Love Warby Parker I love the selection and customer service Tristan was amazing

Very good and kind service

⛔️Disappointing Experience at Warby Parker Bellevue…READ👎 This was my second time visiting this location, as it’s the only one that consistently had availability for eye exams. So, without hesitation, I came back. However, I was in for a surprise when I was charged $150 for the eye exam, despite paying less than $25 for the same service last year. I agreed to pay the $150 without questioning it, assuming the amount included the contact lens fitting, which usually costs a bit over $100. But later, when I was selecting my frames, they informed me that I would have to pay separately for the contact lens fitting. That’s when I asked why I was charged $150 just for the eye exam, especially since I had confirmed with the doctor beforehand that my insurance would cover the exam. The doctor went ahead with the exam without explaining anything about coverage or additional fees. What followed was an incredibly awkward and frustrating moment. The staff handed me the phone to speak with a doctor, who they said owns the eye care practice inside Warby Parker. They explained that the eye care service, called Bellevue Eye Care, is a separate business from Warby Parker and therefore doesn’t accept my insurance. In my opinion, the lack of transparency and communication here is unacceptable. It will likely be the last time I visit this location, as it seems they prioritize profits over customer service and clarity. The place is aesthetically pleasing, but if you’re considering coming here, think twice to avoid an unpleasant experience and unexpected charges. My eye exam only lasted about 8 minutes, but I spent over 30 minutes on a frustrating phone call. I felt taken advantage of today due to poor communication and unprofessional service. If you plan to visit this location, be aware that Bellevue Eye Care operates independently within Warby Parker, which could complicate insurance matters. This experience left me feeling robbed, and it’s clear that neither business values transparency or customer satisfaction. In the photo, you’ll see the $155 charge from "Bellevue Eye DON’T Care" for the 8-minute doctor’s visit, as well as the $95 charge for my frames from Warby Parker. Not all bright spaces with nice décor offer the best service, and this experience was proof of that. I don’t enjoy leaving bad reviews, but it’s only fair that people know about situations like this to stay alert. Here are some photos for reference. I strongly recommend finding another place with better customer service to avoid uncomfortable situations and excessive charges. They don’t care about being clear or communicative from the start, and it shows.

I would not recommend this place. I had an eye exam on October 21st and received an RX. I need to update my lenses on my Maui Jim sunglasses. Warby does not do this. I asked them to measure the seg on my Maui Jim glasses and Kat (who said she is a licensed optician) refused to help me and told me unless I had an order number with WP it would be illegal for her to perform this service. She told me to go to Ray Ban to get it done, which of course makes no sense for a pair of Maui Jim sunglasses. Total fail.