The Village at Totem Lake

Kind, patient, professional customer service from Briana, Logan, and Sway. I’ve been procrastinating getting the new prescription and choosing frames, but they actually made it fun. Thank you!

Store is clean and well-organized. The employees are friendly and helpful in my experience. They often have sales where you get a discount when buying more than one frame and while I'm sure they'd love to sell you more, they aren't pushy about it so the whole shopping experience feels pretty relaxed.

Had the most amazing experience with Sway & Briana! First off, the eye exam was so fast, much more affordable than other places (as someone without vision insurance), and the provider made it comfy and safe! Now to the stars of the show: Sway & Briana, my two fashion advisors, helped not just recommend frames, but make it feel like I was just asking my friends for advice :’). Highly recommend as a transplant🌱

I recommend you go here because they were very nice, they helped me pick the right classes and they weren’t to expensive and are good quality

Experience here was great start to finish. The first time I went they were busy, but someone still acknowledged me right when I walked in. The staff were efficient and knowledgeable and explained the process well. I also appreciate being given a realistic time frame on when my glasses would arrive given I chose in store pick up. Upon picking up my glasses I had the exact same, professional and efficient experience as before. I’ve recommended this location to a few of my friends and will be returning for more glasses. I also appreciate that Warby Parker is less expensive and doesn’t have any designer branding. The selection is great and I appreciate that the sizing is clearly labeled with each pair making shopping so much easier.

This was my first time in a Warby Parker. I was waited on by Sway. He was absolutely wonderful I highly recommend this place!

I have never found a perfect pair of Rx glasses so fast in my life. The sales associate was as hands off or on as I needed any given moment, was very helpful with my lack of fashion sense, and helped me decide on frames/lens color/additional coating/etc. One of the optometrists was also willing to help adjust my current glasses to fit better and I am definitely switching all my checkups and glasses purchases here when I'm ready for my next checkup and glasses. I'm so glad I decided to check the shop out!

My wife and I were using our FSA benefits and we really like Warby Parker for affordable yet stylish eyeglasses. And now they have contacts, so it's even more beneficial for our family. The staff (especially JC) at the Totem Lake store were professional and helpful, and they made the entire process fun (which I don't often say about shopping for glasses and contacts). Highly recommend this Warby Parker store. I've also had good experiences at the Bellevue Square and UVillage stores.

Great prices, lots of on trend frames, friendly service.

This location is fantastic! My fiancé has been needing glasses for a while now & we definitely chose right coming to this location. He ended up purchasing multiple pairs; Kaya was the most helpful. Will always come back to this location for all of our needs no matter the distance. Thank You!

Despite the store being crowded, I was able to shop and try on frames without being disturbed. When I was finished, and looked like I had a question, a staff member appeared like a genie! and started the purchase process. My check out person, Kaia was super friendly and answered all my questions knowledgeably and patiently and the genie person who measured my pupilary distance (I'm sorry I don't remember your name!) was equally friendly, knowledgeable and patient. No one tried to up sell me. It was so nice to have a smooth and pleasant brick and mortar experience. Thanks!

I had an excellent experience with Sway at the Totem Lake location. I had limited time and they helped give opinion on which shape looked best, then grabbed more suggestions to try on. I found two pair I love and it was easy thanks to the staff.

Brianna and JC were so helpful and amazing, helping us through the entire process. They helped us go back and forth through so many pairs and provided great recommendations. Highly recommend going to them to find your next pair of glasses!

Thank you JC and Briana! Absolutely beyond helpful they should get a 100% raise I would trust them with my first born. In all seriousness, wonderful staff and helped me for so long while I made my decisions.

I love Warby Parker, and particularly love all the staff at this location. Despite my indecisiveness they are always willing to help, and are very gracious, patient and knowledgeable. I also love their no brainer return and exchange policy. I’ve now ordered 4 pairs of glasses in past 3 years. They will continue to be my go to spot for my progressive prescription.

Great place, super friendly and professional.

Customer service was excellent. Large selection of glasses in various colors. Pricing was fair and warranty is fabulous.

Brought my kids in to get glasses, was very impressed with the wonderful customer service and overall glasses picking experience. The team @ Totem Lake is exceptional!

Great service! They were able to find a new frame to fit our special lenses very fast. The frame was ready in 5 min. Great people and we would definitely come back. Thanks again!

The staff was friendly, knowledgeable, and helpful. There was a mixup with my eye exam appointment (online scheduling glitch) which they handled politely and professionally. The doctor was even able to fit me in so I didn't have to come back another day. They have a great selection of frames at very reasonable prices. The overall experience was excellent. 10/10 would recommend.