The Village at Totem Lake

First time visiting Warby and was pleased by the helpful staff and knowledgeable doctor. During my exam the front staff kindly repaired my sunglasses that were coming apart at the hinge. (These were not glasses I purchased from Warby Parker) I was able to get an exam, select and order two frames, and was out the door in 45 minutes.

Amazing array of glasses to choose from and an even more amazing group of people to walk you through the process.

We had a great experience! My daughter and I both needed glasses, and our store representative patiently waited while we picked out frames, even though we were there just before closing time. She gave helpful advice and suggestions for buying the right type of frames to fit our faces, and made sure we had all of the right measurements and were sure about what frames we had chosen. Highly recommended!

Briana was so helpful. She was very attentive and patient. She gave me suggestions for frames that fit my face shape and considered my preferences. She was the nicest, definitely recommend.

I can’t say enough good things about the staff here. I only need to pop in here a couple of times a year, but even though I’m from Seattle, I will probably skip the Capitol Hill location to come here. Seriously. Everyone was super kind and went above and beyond to help me. That feels so rare to find these days.

The gentleman who helped me was so helpful in every way- insurance knowledgeable, merchandise savvy and offered positive opinions when asked.about styles.

Friendly and knowledgeable staff.

Five star experience at the Totem Lake Warby Parker! These people know what they are doing and do it well. The eye doctor Dr. Johnny Chan, was excellent; making sure my eyes were examined carefully and that the prescription for my contacts was correct. The staff is extremely courteous and helpful. No high-pressure tactics, everything explained in detail. Prices are very competitive. You cannot be happier if you need vision help than going here. Great experience!

Went here on a whim and it ended up being one of the most illuminating eye exams and pleasant retail experiences I’ve had in a while. The sales associates were so helpful, honest, and invested in making sure I found the right pair, even as I hemmed and hawed. The eye exam was extremely thorough and I learned more about my vision than I ever have (and I’ve been getting eye exams quite literally my entire life). I would enthusiastically recommend this location and the WP process/experience.

Our experience was terrific. Sophia was knowledgeable, professional and courteous. She thoroughly explained the different style options and even assisted with insurance questions. We ended up buying 4 pairs because it was such a great experience

Love Warby Parker! The staff at Totem Lake are always very friendly, helpful, and knowledgeable!

Today, my husband and I, went to WP to get eye examination and a new glasses. We were pleasantly surprised how amazing the whole experience was. The staff was knowledgeable and helpful. They helpes us to find what we needed and answer all of our questions. Highly recommend this place. I used 3 big national chains in a past and this place was much better.

Efficient and well priced!

Went in to get nose pads fixed on a pair of sunglasses. Briana was awesome. She not only put on new ones but also cleaned and straightened them up.

Sophie, did a great job at Kirkland WA location

I had a great experience today at Warby Parker in Totem Lake Village. Kris did an excellent job of helping me find a pair of glasses I'm really excited about. She is knowledgeable and friendly. She even placed a medical claim with my insurance company for reimbursement. I will highly recommend Warby Parker to my friends abd family.

I visited the store today and had the absolute best experience with the wonderful lady who helped me. I’ve been wearing glasses for more than half of my life and have visited countless eyeglass stores, including multiple Warby Parker locations, but this experience was truly amazing. She was incredibly kind, patient, and thoughtful throughout the entire process. It’s rare to come across someone who makes you feel so welcomed and taken care of. I really hope Warby Parker recognizes her for the amazing customer service she provides. She deserves all the appreciation! Thank you for making my visit such a lovely experience

Excellent service from all of the staff!

Best selection of glasses and best customer service!

Jasmine and JC were beyond amazing . I was very needy and they laughed - joked- gave amazing suggestions I would not have thought of. They understood my concerns and did not try to up sell or push items on me! Amazing!!