University Village

It’s crazy how fast, friendly and efficient this store is for how busy they get. Quickly found some amazing frames for both me and my four year old. Assistant was very patient with my son and made him feel confident in his choice for glasses so he felt proud of them.

It's a nice store. The staff are friendly and helpful, and you can get basically everything done here. Good glasses too.

I had the best experience! Looking to break out of my traditional look. Team member Kenny found the best frame in a multi color and a solid. I loved them both & bought them. He listened, then searched for just the right frame - for a new, great look! So happy!

Walked in with my most recent glasses experience and walked out less than 20 mins later having ordered a pair, gotten frame-fashion advice, very prompt friendly, and professional service, ensure insurance was billed directly and made me aware of all my options. Highly, highly recommend!

My experience on the afternoon of 10/29 at the UVillage store in Washington was excellent. I had looked prior and needed support choosing a new style. The young woman I worked with was fantastic. She listened to my thoughts, possible choices and could clearly help me choose new frames. I really appreciated the help & wish I had caught her name. I chose 3 pairs of glasses. Thank you! Gina B

My experience here was so pleasant. The entire staff was extremely nice and welcoming. Donesha helped me pick out a pair of glasses, and she was extremely nice, great to work with, and super helpful and knowledgeable. Will definitely be buying all my glasses from here from now!

We had the best experience getting new glasses here. Everyone was warm and so helpful, listening to our requests and helping us narrow Down the selection to the perfect options. Easy checkout and great price.

Helpful friendly staff

Warby Parker is my go to place for eyewear. I am happy with their frame selection. The staff is helpful, friendly, and knowledgeable. They have a great business model. My wife and adult daughters all get their eyewear from them after I shopped there for the first time several years ago.

Warby Parker at The University Village has truly set the bar for exceptional customer service. Every time I walk into the store, I'm greeted with a warm, welcoming atmosphere that makes the entire experience enjoyable from start to finish. The staff consistently goes above and beyond, demonstrating incredible attention to detail and patience as they help me find the perfect frame. It's clear that they genuinely care about their customers, which is something you can feel in every interaction. Their selection of frames is not only extensive but also thoughtfully curated to offer something for everyone. The pricing is equally impressive, providing great value for such high-quality products. When my eye doctor mistakenly reversed my prescription, Warby Parker stepped in and replaced my glasses for free, despite the fact that I hadn’t even used their optometry services. This level of commitment to customer satisfaction is rare and speaks volumes about their dedication to getting things right. I can't recommend the University Village location enough—it’s a model of what great customer service should be.

I had to get my first pair of glasses. I went to two glasses stores before I went to Warby Parker just to test them out. It was like night and day. The staff member who worked with me was so informative, professional, and incredibly efficient and picking out the most flattering pairs of glasses, I was in and out of there so fast and super happy. That was absolutely not the case when I went to The other store. I canceled my order at the other store immediately

Super easy experience. Staff were friendly and very helpful in helping me select glasses that look best on me. Easy process and great selection!

Love this store! Brianna especially was very helpful in choosing the perfect glasses for my friend. I also got my frames adjusted here and they fit perfectly now.

I had reviewed frames online. I used the online viewr. Then u went into the store and asked for the frames i liked. I like to try them on. It was such a great experience in the store. Very easy. I was in and out in about 15 minutes.

The team brought out 20+ pairs for me to help decide on my first pair of glasses and worked with me for 1.5 hrs to decide, even a bit past closing. Thanks for making me excited about purchasing glasses and giving me honest recommendations.

everyone was super helpful and overall great service

Staff is amazing! Everyone is attentive and ensure every customer is taken care of. They easily adjusted the two sunglasses I brought in and helped me select/price out other glasses I wanted to purchase from them. Great experience <3

I am so incredibly disappointed by the service I received from Warby Parker. I went in to the University Village location to purchase prescription sunglasses before a vacation. The associate informed me that my prescription was expired, so they couldn’t put lenses in the frames. They recommended I see their eye doctor to update the script, but they didn’t have an appointment before my vacation. They then recommended that I purchase the frames at that time, and return after vacation to put the prescription lenses in. That is what I did. I went back last week to do the eye exam at the Bellevue location and they then told me that they can’t put prescription lenses into a pair of their frames that were purchased with non prescription lenses! They told me I have to buy new frames! I don’t know if the original associate was uninformed or lied to me, but I feel entirely scammed. Visionworks has much better policies and was able to put lenses in the frames for me.

Fantastic in-store experience. Excellent selection of frames for all face sizes (narrow, medium, wide) and lots of color/lens options. Incredible customer service and fast turn around time between placing an order and receiving glasses. Hands down the best glasses shopping experience I have ever had!

Effective, efficient, knowledgeable, super friendly and attentive