Capitol Hill

Almost nothing but problems. What was originally quoted to me as a 5 day turnaround has tripled due to problems on Warby's end and inability to get my order correct or processed. I ordered a pair in store on 4/21/21 and was supposed to get them in 5 business days. I got a pair but they got the prescription wrong, and even though the sales person in store took a photo of my prescription they didn't have a record of the image when I called customer service to report the error. They found the error in the prescription and apologized and told me they would get another pair out to me in another 5 days. So after another 5 days I hadn't gotten it and called to find out my glasses hadn't even been made because they goofed again. They had everything they needed just never got it processed. But they never contacted me to let me know something was wrong until I called to check on the order. So now I have to wait another 5 days to get it. They gave me a $40 discount but honestly I just want my glasses so I can see again. Hoping to get them sometime next week if I'm lucky. The only pro (and the extra star) is that the customer service team is not out-sourced, is genuine, friendly, and empathetic and did what they could to fix the situation, though as of now it is still unresolved.

Friendly, helpful, efficient service. Excellent assortment. Quick service from start to finish.

Such a great and efficient process. The person who helped me was knowledgeable and helped me narrow down decisions. The ordering, checkout and insurance reimbursement all happened right there and was quick. Excited to get my glasses in the mail!

This location strikes a rare balance between accessibility and ease: set just off the street with a generous footprint, it’s conveniently by light rail and even more so by bus which I found an underrated advantage since parking around here normally tests my patience. What distinguishes the experience (beyond the gorgeous windows and seeing the sun shine through them), is the staff. There’s an evident cohesion to how they operate, less a sales floor, more a well-coordinated and friendly team. Assistance feels collaborative rather than transactional, and the tone throughout is refreshingly unforced. At no point did the interaction slip into dreaded upselling; instead, there’s a quiet, concierge-like attentiveness that prioritizes fit and comfort over margin. In a retail category that often leans hard on pressure, this restraint stands out. An excellent experience, and an easy recommendation.

Super fast, convenient, and knowledgeable service this morning! So nice to have a Warby in the neighborhood. 😀

Seamless experience, super helpful trying to find my insurance.

Recently went in for an eye exam and to choose some new frames. Dr. Boparai and Onna were super helpful explaining the options I had available to me. Helped me choose some snazzy frames and gave practical explanations and good advice for choosing one option over another. Also, I really appreciate that they help with the insurance claim for the frames/lenses. I can't wait to pick them up. Overall, I was in and out the door in 45 minutes. I couldn't ask for better service.

Friendly staff, great selection of frames and frame sizes. pretty pricy basement garage parking, but no trouble finding a spot.

As usual Warby Parker has great customer service! Everyone was helpful and knowledgeable and nice to work with. There's a reason my entire family has stuck with the company for 10+ years.

The staff were wonderful and very helpful with assisting an issue with our own personal glasses. We were taken care of very well, especially by Derek who spent a good amount of time finding us a replacement temple and appending it on, at no cost.

Thanks to the entire crew for an ease filled, exam and glasses ordering experience today.

Great experience picking out some new frames! WP has a great online experience but I prefered trying them on in person. The staff were helpful and efficient without being pushy.

The staff here are truly next-level—friendly, patient, and incredibly helpful from start to finish! After a frustrating experience at another location where I felt rushed into a purchase that didn’t even fit properly, this team completely turned things around for me. Even though I was technically past the exchange window, they went above and beyond to make an exception. They took the time to carefully walk me through new options, making sure everything fit perfectly and matched exactly what I was looking for—no rushing, no pressure, just genuine care. On top of that, they waived expedited shipping, which was such an unexpected and thoughtful touch. I left feeling valued and taken care of, and I couldn’t be more excited for my new glasses. Huge thank you to this amazing team—you’ve earned a loyal customer!

So helpful, helped me cut costs and find the most affordable solution for my needs!! Very friendly and helpful staff and their six month lenses replacement policy gave me peace of mind when changing prescriptions. Shout out to Jordan for adjusting my glasses to fit like a glove!! Thank you!

Perfect experience. Can't believe but the sales person quickly identified the clip ons that would fit for me. I was in and out in 10 minutes and I love my purchase!

I’ve been a Warby Parker fan for several years and have visited multiple locations in Seattle and the Bay Area. Even though I have to find street parking, I consistently prefer this location because the staff are so helpful, experienced, and patient. I’ve also had the best results with frame adjustments here — they really take the time to get the fit just right. This week I came in looking for new computer glasses after realizing the pair I bought online a few months ago just wasn’t fitting the way I wanted. I’m so glad I decided to come in. Kya made the search feel effortless, even delightful. She listened carefully to what I was looking for and thoughtfully presented several options that truly suited my needs. I decided to pick up a pair of sunglasses too and am really excited about both pairs :) Before this, I’d only purchased frames online from Warby Parker, but this in-store experience was far more personalized and enjoyable. Kya was an exceptional consultant and a wonderful sounding board throughout the entire process.

The staff was very friendly and knowledgeable and didn't make me feel pressured. They had a great selection for frames and the prices were good. Even though they don't take VSP insurance they applied for out of network benefits on behalf right there in the store. Highly recommend them if you need new glasses.

Impressed & Relieved Personally, I found the in-store experience seamlessly positive; whereas their online purchasing didn’t work for me. My friend and I both needed new prescription glasses; however, there’s close to a 40 yr difference in our ages. I needed Progressives; she did not. It was very helpful and facilitated our getting this process completed quickly … and it as enjoyably as I can imagine recognizing that I do NOT like clothes (or glasses) shopping. Millions of options makes me want to flee; however, the staff were fully present with us. They all knew the full product line, pulled out what we needed, offered other styles when we explained something that still WASN’T quite right for us … they cut our decision-making time to its minimum. We left the store excited that this task was behind us…and excited about receiving our new glasses in about two weeks Paid & left with printed receipt & emailed receipt. Love that we will have a full 30 days after receipt of glasses to return them - for any reason. I certainly do not want to; however. it is important. I’ve found with age I no longer can get away with almost any weight or style glasses…the skin on the bridge of my nose gets bruised very easily = becomes quite painful if not very light and a perfect fit. Not a single style, of the many WP styles of glasses I tried on, felt like they would be a proble m for me. Not as expected! Even so, having that 30 day grace period to return any glasses if they later prove uncomfortable…🙌🏼👌🏼 Lastly…I love the Warby Parker Mission! It parallels my own beliefs. We need so much more of such companies!

love the store associates! very polite courteous and not pushy. the glasses here are chic

Great customer service at this location!!