Southcenter

Lisa was very helpful, friendly and knowledgeable! She made great suggestions and I chose frames that she found for me. Really enjoyed my experience at your store!

Greeters, workers, and the eye examiner were awesome! Very friendly and knowledgeable. Got new glasses for my wife. I will be making an appointment for myself as well.

Super helpful employees and fast service!

Lisa was extremely friendly, professional, and knowledgeable. I highly recommend this location for the personnel as well as the selection

Great customer service. All staff were so patient with my elderly parents. Would recommend if you appreciate help during the process

Went to Warby Parker today for the first time. Many excellent glasses to choose from and helpful staff without being over-bearing. Got two pairs for for less than what I expected for one pair. Highly recommend!!

Lisa, Kris, and Dr Lu were fantastic, helped this first time glasses wearer through the entire process- 10/10, will return for future needs!

Great selection and customer service. Lisa was great, I had a list of frames I wanted to try and she helped me with the different widths and colors.

Very cordial and pleasant staff! I got an eye exam and glasses at a very competitive price. Came by mail in about ten days.

Edit: The staff here fixed everything. Their in store service is phenomenal. They got my glasses in immediately. Warby needs to do something about their offset customer service but I am very happy with the team at Southcenter. Original post: Location is great. Staff is wonderful. Getting your actual glasses?? Terrible. I brought my daughter in for an eye exam and it went well, we ordered cute glasses, and expected wait times are 10 business days or 14 calendar days. It’s the 12th day and I call to check in, the glasses are still with the lab? They tell me the best they can do is cancel the order if I’m not happy that I won’t be receiving it in time. They also cant tell me when I will receive it. No idea where they are in terms of location and they can’t do anything about it. I am still on the phone with them trying to figure out the timeline and the agent cancels the order while I’m on the phone! I tell them please go ahead and send them since late glasses are better than no glasses and guess what? They can’t undo it. This all happened on the same phone call. I asked him if he could contact whoever he needs to contact to send the glasses and nope, they can’t. They offsite all their customer service and it is TERRIBLE. They are more concerned about getting me off the phone than trying to fix the problem and wanted to process the refund as quickly as possible. My child needs her glasses and now we have to restart the whole process elsewhere.

Dr Lu and Liz were very helpful walking me through the process of getting an exam and my first set of glasses. I highly recommend them and thought they were both excellent at their jobs.

Extremely professional and courteous. Close to home. Will definitely shop there again. Had an onsite optometrist which made it handy.

Terrific service! Great eyeglass styles, attentive and friendly staff

I know that Warby made their name on e-commerce and try-on at home, but the in-store retail experience is always pleasant, frictionless, and completely seamless in store. The Southcenter location is staffed with the exact kind of retail employees you want - sharp, informed, and psyched about getting you glasses that work for you. It makes you want to spend money!

Fast, friendly, and professional, need I say more?

Quick and seamless experience. Staff helped me choose between some frames and the purchase was super quick. Was not pushed to get anything I didn't want, and overall was a cost effective alternative.

Very friendly staff. Great selection of frames.

Outstanding customer service! Best experience I’ve ever had with purchasing eyeglasses, repairs (a few breaks I’ve had that were my fault and not a product defect), and overall care received for eyeglasses.

I’ve been here twice now and I was completely ignored both times, despite being the only customer in the store. Am I invisible? Sure feels like it. Update: Warby Parker responded and asked me to email them. I did and there’s been no response. I guess they just reply to negative Google reviews to act like they care, but in fact, it is a ruse. I wish I could give them negative stars over this.

Staff and optometrist were kind and helpful. Had an overall positive experience. However, I got shipped the wrong frame and prescription.