Hilldale

I had a great experience in Warby Parker today. I was wowed by the terrific customer service I received. Laurel helped me. She was friendly and knowledgeable. I interacted with two other employees who were equally warm and helpful. I ordered a pair of prescription glasses. I can’t wait to get them! I absolutely plan to return in the future for my vision exams and to shop for glasses.

Everyone I worked with was knowledgeable, helpful, and friendly. The glasses fit so well. I have progressive lenses, and these lenses are precise. The frames are amazing - so many compliments.

I needed glasses with progressive lenses for the first time in my life, and was shocked at how expensive those lenses are. Frames themselves are also often pricey. The glasses I got at Warby Parker are the best price I found in town, AND I'm really happy with the style selection. Plus, their staff is great, especially Laurel. I never felt pressured, but they were available to consult on what fit best or share their opinion on what they liked best. Awesome experience overall - thanks!!

Very positive experience working with the staff at this location

I went there to get two pairs of glasses. When I received them, they were not level. I asked the employee to adjust them, she was super rude and impatient about anything I ask her to do. The employee insisted this was because of my face shape was uneven. But I did not have this problem with my previous glasses. Then she adjusted them many times without success. She even rolled her eyes at us as if this was our problem. After all of this effort the glasses still didn’t sit right on my face. We left but then we went back after 5 min because I paid so much money for them. I exchanged them with the pair that were on display and they fit better. I don’t know why they could not just adjust the original pair for my face. I have been wearing the glass for half a year now. And they have been sliding down my nose everyday and still uneven. I have changed back to my previous glasses. I will never purchase from them again.

Farah was exceptional customer service, so very pleasant, very knowledgable and a great stylist!

Laurel (the store manager) was AWESOME!!! She was so kind and informative. Had a great experience so I decided this was the place to order my glasses. Thanks so very much Laurel.

Friendly service. Great selection and prices.

Always love coming to this location!

Outstanding customer service. Great pricing. Knowledgeable staff. I had an eye exam and I was impressed by some very up to date technology as well as the thoroughness of the optometrist.

Great prices and great service!!!

Heidi and everyone else at the Hilldale Warby Parker are absolutely fantastic individuals. I came in with my mum earlier in the week and after my eye exam, Heidi (along with another person who I can’t remember the name of, I’m sorry!) made us both feel so comfortable and really helped me pick some new frames that make me feel confident and fun — like a 1970s RV saleswoman (but make it fashion). I can’t recommend this location enough for the quality of the product, but the truly wonderful people who make the place so welcoming and who bring the fun to something that some people may find stressful. Heidi was a wealth of knowledge for my mum as well, as she got to know more about progressive lenses and how they’ve changed, which my mum has said she loved learning about. Love! Thank you Heidi and everyone else who helped me and my mum throughout! We’ll be back 🤌

Love getting glasses from Warby Parker. Not only are the associates super helpful and nice, they also have a great warranty for their glasses. Nice place to get an eye exam as well

Stopped in just to try on some frames, but ended up finding a pair that I really liked. The sales staff was so friendly and helpful, they guided me through the whole process to order the glasses without actually having my prescription there. They make it easy to just upload it from home to complete the transaction. I would highly recommend

Lennox is amazing!!! She helped adjust my glasses appropriately and honestly, her patience and professional is amazing! All staff including Lora (Hope I spelt that right) is just exceptional! I can’t say enough of how they are skilled, knowledgeable and have amazing customer service 🤗. I could go shopping there everyday if I had more money 🫠😂

Great. The eye dr is nice and gives great contact recommendations.

Great store, helpful, professional staff.

Lennox and Alyssa were fantastic! They helped me find frames I liked that fit my face, and turned me from a "looker" to a buyer! I was educated on how frames are sized and the difference between regular and low-bridge (never knew that?). The store is clean and easy to shop. I wish there were more "funky" frames, but I did find a pair that was perfect for me. Thanks to these fantastic women for a fun shopping experience!

This was the first time I had been into a Warby Parker store. I had already looked online and did the try-on 5 frames at home thing. I had ordered contacts online and considered ordering glasses, but I wanted to try on more frames in the store and get another opinion about the size/shape on my face. There was pretty much every frame I saw online displayed in the store, and they had more when I asked about a style or color I didn't see sitting out. The staff were very helpful but not pushy or clingy. I was able to get my questions answered, and the guy kept checking back with me once in awhile as I contemplated different frames. He also gave input when I asked if frames were the right size for my face. He gathered my PD measurements to go with my prescription and placed my order for me. He said it's taking about two weeks to get glasses right now which will ship to me directly. I can also go in for free adjustments as needed once they arrive. Overall, it was a great experience in the store with helpful staff and an easy ordering process.

The store was clean, staff was friendly and knowledgeable, and succinct. Dr Leo was concise, listened, offered options and worked with my needs. Exam was concise, high tech, and efficient.