Mayfair

Helpful & friendly staff. Easy booking process and quick appointment. Affordable out-of-product costs with transparent pricing structure.

Very disappointing experience! I booked an eye exam for my 5-year-old daughter because the website advertises services for children ages 4 and up. Unfortunately, Dr. Monte lacked the patience and gentle approach needed when working with young children. Our first visit was unsuccessful, so we returned two weeks later specifically for dilation. Dr. Monte initially suggested we reschedule again and seemed hesitant to proceed because the office was closing in an hour. He eventually attempted the eye drops without gloves while I sat on the floor holding my daughter. She cried and complained of burning, only for him to say she had cried the drops away and the exam would be inaccurate. He then suggested we see a children’s specialist. After two visits, we still had no completed exam! Why advertise that you accommodate young children if you’re not prepared to work with them? The ladies on the floor were extremely kind and patient, but unfortunately, I cannot say the same about Dr. Monte. Very frustrating and disappointing!

Great knowable assistants who were able to answer questions about the frames and fitting,

I was in this store yesterday and the woman who helped me was extremely rude, condescending and no help what so ever. I’ve been waiting for my glasses for a month now. When I email for updates from the company they say they have had to remake them 3 times. Even though I ordered them in that store she said she couldn’t give me any help. I respectfully expresses my frustration with her customer service. When I left she said “I hope you get the day you deserve”. Is that what customer service is now days?

Friendly helpful staff. Great selection, great prices.