The Pizitz

Wow! This was an amazing experience. I found the perfect glasses for my next phase of life. All thanks to Georgia! She was the best consultant and had a great personality to help anyone find their perfect pair! Not to mention all the glasses were super comfortable.

Georgia was very helpful in assisting us with our purchase. My wife and I both came in to purchase. She had a lot of questions on progressive lenses. Georgia helped to resolve those concerns. Also she took precise PD measurements on us both. We had a lot of prescriptions already loaded into our online account. Georgia was helpful navigating that as well and tagged each current Rx with the correct name.

Was greeted upon arriving and asked what sort of help I needed (adjust frames, slipping). Was then asked whether the slipping was due to screw adjustment or something else, which I found absurd. Perhaps that discernment is more common among eyeglass wearers than I would guess. I’ve been wearing prescription glasses almost 20 years and today was the first time I was asked to qualify my need for frame adjustment. I figured a direct question might move things along, so I asked if someone there could adjust my frames so they wouldn’t slip as much (this is my third pair of the same WP frames), which was when I was told their optician was out until “next week”, but that “if it is an emergency”, I could try another local WP store. Strange way to put it, but ok. I asked for clarification on what would constitute an emergency such that I’d be permitted to drive myself to another WP store and learned that “emergency” is apparently code for “not an emergency at all, just trying to be obtuse”. I should have had the presence of mind to share that their mission was accomplished. I went to the other store and got the frame adjustment without being quizzed on what I thought the possible issue was and without declaring an emergency. Brick & mortar retail managers: Those of us still darkening your door with our non-emergency needs want you to succeed and need your presence in our communities. But not at the cost of the most basic elements of customer service. I can get shitty, borderline combative service online.

You really can't beat their prices for the amazing styles they have! Due to current circumstances, the wait can be a little long with only a few people allowed in the store at a time, but honestly-when you do get in there, it's great! Everyone is willing to help you and give their feedback on what would fit your face the best and they were able to answer any questions I had! They are also super clean making sure to wipe off any glasses you've tried on and everyone was just super friendly! I understand waiting can suck, but we're all doing what we can under these weird times and I glaldy waited to get the glasses I needed! This will be my second pair and I'm so excited to get them!

Kind and knowledgeable staff, great selection of glasses, professional and convenient.