The Summit

Rude staff. Walked in with a friend wasn’t greeted by anyone. Didn’t get any assistance from anyone until a nice man approached 5 minutes later after looking around. One lady (employee) just about bumped into me and never apologized or acknowledged me. Very rude will never return and don’t suggest anyone (especially outside of their target audience, if you know what I mean) to visit.

Peggy made it a perfect experience!

Really nice people! Very friendly and helpful. The optometrist that saw me was super friendly and I actually learned a thing or two which was pretty cool. Lots of selection in this store and everyone is very efficient.

Optometrist was excellent and customer service was great

My first time and it was a great experience. Easy to book online. Thorough eye exam with no waiting. Sam was wonderful at helping me pick my new glasses and sunglasses. I will refer my family and friends!!

Wonderful customer service, easy ordering, fast and speedy

Tamara is excellent and so helpful. Loved her. Dr. Drew wonderful Horrible service from manufacturing with wrong prescription sent and very bad decision from the "elite team" to not give me the prescription I thought I was getting and wanting to charge me more money. So very disappointed that I don't have my great pair of glasses that Tamara picked out for me because of the inept elite team.

This place rocks. They took the time to help me feel comfortable and found frames for me that I love

Received glasses, took them to be adjusted and also asked for last year glasses to be adjusted that I bought same company but different state. The optometrist raved about the glasses how durable they were and what they was made of and such. They did not have them at that store. She loved them. Well went back that evening bc the new glasses was blurry for up close objects. The lady that took my prescription said I didn’t need anything extra that the rx said bc of my age but the near site prescription messed up the close up vision bc she didn’t know what she was doing when ordered. Needed the anti fatigue power to see up close. Well I decided since they had to send those back to ask if I could just keep my old pair and just get the new lenses. I also talked about how I loved them in the peach color that are online. That could have been ordered. She said yes I could just get only the lenses. She changed the address to there and told me she would call me to come there and bring old frames to swap out lenses. She gave me the receipt . I said this price is only for lenses . She said yes don’t pay attention to the description it’s only the lenses. So I left and got to thinking . The prices there are the frame and lenses. I called the help desk and she said I did pay for frames too to go back. The optometrist was going to steal the frames from me! She could have said I could order the peach pair but she had the addressed changed bc she liked the blue pair I already had so much and was going to keep them! When I went back she said I could of picked out any frames I wanted in store and told me I was getting the frames too! I told her that is not how it went. Got a refund and left ! I questioned her so much before and even told her I was making sure I understood.

Kimberly was pleasant, efficient and knowledgable.

Everyone was so helpful, knowledgeable, and friendly! Great experience!

Quick, friendly service

First time dealing with Warby Parker and won’t be my last. Excellent customer service.

Customer service was AMAZING! She was so sweet with helping me pick out my frames. (I wish I got her name)

Great experience!! Staff was kind and knowledgeable!

Dr. Drew was clear, efficient, and thorough with the exam, all while transparently narrating his notes to me. I also found him kind of hilarious. Best exam I've ever had. By far the smoothest buying experience I've ever had. Sarah was helpful for me understanding using this insurance for the first time in a Warby for the first time. Pleased with all the neutrals/flesh tone options; highly satisfied with my Gillians. My only wish is that there would be a cost effective way to not have made in China sourcing. Nonetheless, will keep coming here.

This place has a great team. Not pushy, very good at what they do. You can tell they enjoy what they do. Ask for Sam. She’s got a good sense of style

I walked in and the sales rep was very informative and knowledgeable. She answered all my questions, and she allowed me to look through all the options. She did not rush me, and she did not push for more expensive options either. 10/10 would highly recommend!!

I have heard about Warby Parker for years and finally went in store today for the first time. I was blown away by the customer service (shout out Sam!), the number of styles available, and the value for glasses I purchased. After paying upwards of $700 for my last pair of Rx glasses through my optometrist, to be able to purchase two beautiful pairs of glasses for a third of that price blew my mind. Sam helped me pick the best styles for my face shape. The glasses will ship directly to my house which is super convenient and there is a 30 day satisfaction guarantee. It's a win all the way around.

Wonderful customer experience! Helpful, friendly, and I will be coming back for my next pair.