South Coast Plaza

The gentlemen in the store were incredibly nice and helpful.

I had a challenge with my eyeglasses and the woman who helped me here was so kind and patient. She brainstormed the problem and actually found a solution. She didn't make me feel rushed and spent all the time needed to help me. It was a great experience.

Great customer service! They quickly helped me find the exact glasses I was looking for. I almost didn't return this year because the previous year the store was dark and gloomy and it was difficult picking out glasses in the semi dark store and my choices were so limited. Last year, I left with a pair of glasses I wasn't happy with. Now the store is bright and they have many styles to choose from and they also have additional styles on their tablets they can show you. This year I left extremely satisfied and can highly recommend them.

I highly recommend using Warby Parker for your eyeglass needs. They have a great selection of frames and the whole process is so easy and seamless. The staff and doctor are all great and super helpful. I am a non-insurance customer and found their prices to be fair and competitive. This store is in my favorite mall, so that's also a bonus.

Everyone involved with Warby Parker is very kind and polite. For their sake, I wish my review ended there. Last year I ordered three pairs of glasses from the south coast store: two for my adult daughter and one for me. Somehow my daughter's email and name was used as the customer and patient for all three pairs when in reality I was the customer for all three and the patient for one. Since that time all records related to the purchase of our glasses are sent to her email and mailed to our home address under her name. Nothing comes to me. At one point, her name showed up as the patient on the receipt for my prescription glasses. Fast forward to November 2025 and yes, you can call me dense for venturing back into the store, my daughter, son and I order a total of four new prescription glasses after the sales agent said "don't worry we've got the accounts all divided correctly now". A few days later two glasses arrived for my daughter, one was for her and one was for me (my stuff is still under her account), one pair arrived for my son (wrong pair of glasses with the wrong prescription). Since that time I've been on and off the phone with senior support for close to four hours and counting. My son and I are still waiting on our glasses and as far as I can tell, all our accounts are still messed up. The selection is really great at Warby Parker, but there's a HUGE hidden expense in the time required to get your correct prescription and glasses sent to the right person at the correct address with the patient name accurately noted on the receipt. Like I said, everyone is really nice but unfortunately something behind the scene isn't working correctly and customers are paying the price.