Hours
Insurance is not available for Intelligent Eyewear pre-orders . Once the product officially launches, eligible insurance benefits can be applied.
See what’s possible
Book an Intelligent Eyewear demo
Want to see everything Intelligent Eyewear can do? Stop by a store for your in-person introduction.
Book a demo
We’ll guide you through the basic controls and voice commands.
Get to know Gemini
Learn how to use your new AI assistant—and explore its features.
See for yourself
Try on the glasses and test them with real-world scenarios.
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Where to find us at 2nd & PCH
More about our store experience
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an FSA or HSA card, remember to bring that along, too.
No prescription handy? Not a problem! You can come in just to browse, shop for non-prescription sunglasses and accessories, or can book an eye exam at most locations.
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.
Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Yes, indeed. We have a 30-day return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.
We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
If you need to return Intelligent Eyewear, we recommend bringing your frame and charging case to any of our U.S. stores. Otherwise, you can give us a ring at 888.492.7297 or use our chat function to request a return. We'll then email you the necessary labels and help guide you through the rest of the process.
If you've already placed an order, you can keep tabs on the progress we've made right here—or by using the "View my order" link in your confirmation email.
If we need any additional information from you before we get started, you'll find more information here. Plus, we'll send you an email with next steps.
Once your order is ready to go, we'll email you with shipping information so that you can track it right to your doorstep. (Note: If you're picking up your glasses in-store, we'll send you an email when they're ready.) For more details about when you can expect to receive your order, click here.