Pasadena

Solid

Great service !!!!

Taylor provided excellent service. The store had plenty of styles

Emma is amazing! She was super friendly, knowledgeable, and made the whole experience stress-free. I’m so happy with my new glasses. Highly recommend seeing Emma if you visit Warby Parker Pasadena.

Best service here. Mike helped me out and took such great care of me!

Staff was very considerate not only to our needs but also our budget. They created a very kind and professional environment.

Found the perfect frame in less than five minutes. Told salesperson what I wanted and she show me two pairs and I chose the better pair. She was professional, personable and knowledgeable.

Visiting a store while packed with people can be hard to navigate. I was having issues with my frames so ventured in. I was quickly helped by Wesley he was so helpful and kind! Thank you Wesley, Lori Thrun

Wonderful store. Friendly, helpful and well-informed staff. Always smiling. Yay!

The 6 month lens warranty is a scam. When I called the location they said that my Rx had expired and in order to get my lenses warrantied I needed to get an eye exam for a new prescription. So I go in and pay to get an eye exam and then they tell me that in order to get my lenses warrantied, I now need to leave my glasses for 2-3 weeks! So what do they expect you to wear you might ask, well they said I should buy another pair for $285, Hmmm…. So of course I had no choice, but seriously ridiculous and I’m done with Warby Parker forever after this.

Warby Parker is an excellent place for an eye exam and purchasing eyeglasses. I experienced excellent service and very friendly staff. The doctor was very attentive and thorough. Would highly recommend it.

Was greeted when I first came in. They are very helpful and efficient. They are across the street from lululemon, I would prefer to come during the week when there is less traffic. Customer service was great; they were very helpful with my online purchases and in-store exchanges. I would definitely come back!

I'm giving Warby 4.5 stars and will round up for now. I'll update my review if/when I buy a second pair of glasses. First off, the service was excellent during both of my visits. I went to several other stores before Warby, and Warby's selection was so great that I found two pairs I really liked -- whereas in other stores with brand names, I couldn't even find one. Their technology is really great in that they quickly capture your prescription and upload it to their system -- instead of you having to make a copy, etc. I like how they give you a tray to hold all the pairs you're considering, and then they show you all options on a tablet before finalizing your order. I got transitions with the ultra high-index lenses--basically "the works" as far as lenses go When I got my glasses in the mail, it took some time to get used to them, but I noticed the left lens was blurry and the dizziness didn't fully go away. I found that Warby has a no-hassle 30-day exchange/return policy, which is great! I had just purchased glasses from another store that didn't have this policy, and it was a hassle to get a refund from them. So knowing that I could return my glasses if necessary was a huge plus! With that in mind, I decided to set up an eye exam with Dr. Christine Nguyen-Tran instead of my regular doctor. I did this so she could hopefully figure out what's going on with my glasses, and hopefully any exchange would be seamless and coordinated. I made the right decision because Dr. Nguyen-Tran was extremely thorough and the exam she did had more fine-tuning than any other exam I've ever done before! In the end, she concluded that my prescription was the exact same that my regular doctor had come up with, except the axis was slightly different. She said the blurry left lens could be due to a few possible factors: 1) The focal point of the lens might be off 2) The ultra high-index lens could be causing it 3) My glasses may be too wide for my face. She suggested checking the focal point first. One of the other Warby people checked and indeed the focal point was off on both lenses because they never checked it when I first bought my glasses. They said they would order me new lenses with the new prescription and if there were still issues, we could troubleshoot further. No need, as I just got my updated glasses yesterday and they're working out great! No dizziness and my vision is clear! I took off a half star because they should have checked the focal point of the lenses when I first bought my glasses -- and they acknowledged whoever helped me just forgot. Unfortunately I had to make an extra trip to Warby and spent $85 on the eye exam just to get virtually the same prescription I already had. A bit of an inconvenience, but it was comforting to know that the optometrist and store were on the same page with the troubleshooting. In the end, I'm really happy with my glasses and am considering going back for the other pair I liked. Overall, a great experience and good to know I've found another great optometrist in case I ever need a second set of eyes (pun intended).

Best experience ever. From the minute I walked in! I had an appointment, I was helped swiftly. I walked out with my contact prescription. I truly appreciate their care and time they took with me. They found a new forever patient.

Popped my corrective vision cherry here the other night, I was welcomed by a friendly staff of hotter Daria Morgandorffers. The whole process of addressing my newfound sub-perfect vision was seamless and painless. I’d knock a half star off if I could, not for this location but the brand altogether because Warby Parker’s haikus are atrocious. Leave the poetry to the professionals, bub.

Everyone was so attentive and helpful. Andres and Dr. Brian were knowledgeable and friendly. The eye tests were quick, but not rushed. I had one on one assistance with choosing frames. The overall experience was very positive.

Really amazing selection. Cool vibes and layout of the store. Easy to navigate. Honest feedback from employees on how glasses looked. Super helpful and laid back, not pushy but very efficient. Would recommend!

Emma was wonderful. She was personable and I truly appreciate that in customer service. She gave her honest opinion on my many try ons. This was my first time visiting Warby Parker and it won’t be my last. I’m so excited for my new pairs of glasses.

Excellent, informative, and patient customer service.

Very friendly staff! Jaime provided excellent costumer service, was very knowledgeable and helpful in finding a style for me!