Brickell City Centre

Thank you Vanessa for helping to adjust my sunglasses. And she got it right on the first try :)

I had a very disappointing experience with Warby Parker. They sent me the wrong lenses — two packets for the right eye instead of left and right. After I called and got the order corrected, I then received another email saying the replacement is out of stock. This has been a complete waste of my time, money, and energy. On top of that, my experience with the doctor was extremely uncomfortable and unprofessional. The overall service I received from Warby Parker has been unacceptable. Despite multiple mistakes from their side, they still expect customers to pay hundreds of dollars. This feels like a complete lack of accountability and care. Three back-to-back errors, and I’m left sitting with only one right-eye lens and no clear resolution. I trusted the brand name, but this experience has completely changed my perception. I would not recommend this brand to anyone.

Vanesa and Hanna are great! They help me in and amazing way! The best!

Amazing customer service! I stopped by Warby Parker at Brickell City Centre to have my eyeglass frames adjusted. I purchased them online, not at their store, but the staff was incredibly kind and helpful. They adjusted my glasses free of charge. Such a wonderful experience! I highly recommend this location!

Warm professional environment as I entered Brickell mall location in Miami. I had a difficult task to explain as I was to have returned in a pre paid UPS package another pair of glasses to have the prescription filled . ! However this type of service does not work in the BVI. So I thought my Timelapse would mean I would loose my payment or my option to do so 12 months later !!! but , no hassle was given.! In a world where kindness and understanding is becoming a scarce thing I was so surprised ! Everything was smoothly dealt with. The manager’s quiet patience was calming but he was in control of the situation immediately! Additionally he rectified the fit of my current glasses which slide off my nose. He was a perfectionist. I couldn’t recommend this store more. I will be back for my eye exam and new eye wear next October and I shall give glowing recommendations at home to all my clients.