Waterford Lakes Town Center

Let me tell you, the staff was WONDERFUL. Notably, Del Marco who went above and beyond in making sure I found a frame that fit me best. Professional, charismatic and definitely a people person. I hope to come back and see him promoted to Manager in the near future. He deserves it! You won’t find a single employee in there that you won’t love. They’re all amazing. Thank you for the new glasses you guys!!

Amazing experience, customer service and assistance. Clean, bright and inviting atmosphere. Dominic was remarkable in the frame selections, verifying benefits and submitting reimbursement documents. You’ve gained a new customer and I will pass along how great of an experience I had. If you’re considering glasses, viable and recommended option.

Lovely experience with Del he was so welcoming and patient he walked me through the whole process of getting my contacts on and off. 10/10 recommend visiting this location and asking for Del’s assistance.

I really liked my experience here. It is a nice comfortable homey store. It doesnt feel like a big chain, It feels more personal. The doctor was very polite and patient. He made me feel at ease. This sounds silly but I suffer from high anxiety so it was really nice that I could feel comfortable. He took time to listen to me and make sure that I got what I wanted. I didn't feel like a number being pushed through a line. The retail clerks were very nice and spent time with me. I think I will not go anywhere else after having this experience.

Came in with a broken arm and Paula was able to fix them. She went above and beyond to save my day. Thank you so much!

Me and my husband had an amazing experience at this Warby Parker location today. We had the privilege of working with Dominic as our optician, and he made the entire process run smoothly even when I contemplated for a while on what frames to get. He made sure to assist us with all of our requests, including grabbing different frames in different sizes from the back just so we could try them on. He even went above and beyond and filed the reimbursement claim for us which we did not expect at all. I have been getting my glasses from Warby Parker since 2018, and our experience from today just reminded me of why I stay loyal to the brand. Even if this location is more than a 40 minute drive for us, we’ll make sure to come back. Thank you again Dominic for all of your help today, and for the sticker sheet you so kindly gave me!

Awesome customer service.

Great customer service, very attentive and patient! Exactly what you need while trying to find the right frame

The staff was very helpful, professional and friendly. They had a lot of options for glasses and the price was super reasonable!

Professional, knowledgeable, and kind staff.

great experience. eye doctor was thorough, they really helped me pick the right glasses and worked with my insurance to get money back

The customer service is fantastic! Whether you call them or you go to their store. At the store, I had the pleasure to meet Jamie and Paola. Both were incredibly nice and helpful. Selection and prices are also unbeatable. Customer for life!

Great price, friendly staff, clean and modern location.

Great selection of frames regarding styles and colors not typical at other outlets. Service is always great.

Eu amo esta loja, e o atendimento deles e maravilhoso. Eu amei o medico que me atendeu hoje! Vcs sao otimos!

The overall experience was excellent due to the ease of scheduling the appointment, maximizing my insurance benefits, the high quality of the frames, and the friendly, professional service from the staff and doctor

Honest, no upsell, knew what she was doing!

Amazing experience from start to finish! The staff was incredibly friendly, knowledgeable, and patient while helping me find the perfect pair of glasses. The store was welcoming, organized, and made the entire process easy and enjoyable. I truly appreciated the excellent customer service and attention to detail. I can’t wait for my new glasses to arrive! Thank you to the entire team for such a great experience.

I love having this store so close to home. The people are always friendly and very helpful! I have purchased three pairs of glasses and absolutely love them. The employees are helpful but not at all pushy, you are given time and space to browse which I appreciate. Can’t recommend it highly enough.

Recently purchase sun glasses. The team there was very helpful. Made sure they fit right. Very professional.