Shops at Wiregrass

Staff here was very friendly, knowledgeable, and helpful. They allowed us space to browse at our own pace, and gave assistance when we were ready for it. We were very happy with our experience.

Update: Since posting this review, I returned to pick up my kids glasses and had a much better experience. I was assisted by a different employee who was incredibly kind, professional, and empathetic. She took the time to listen to my concerns, validated my experience, and acknowledged why I had been so frustrated. That level of understanding made a significant difference. While my initial experience should not have happened, I want to recognize the excellent customer service I received during this visit. I was very disappointed with my recent experience at Warby Parker. When I picked up both of my children’s glasses, I was informed that the pupillary distance/optical center measurements had not been included when the glasses were ordered, which meant both pairs had to be remade. The employee who explained this to me was the same person who assisted us when we originally ordered the glasses. She even told me that, because both of my children have strong prescriptions, these measurements absolutely should have been taken. Naturally, I asked why they weren’t. Instead of answering my question or acknowledging what had happened, she repeatedly said she didn’t know why the measurements weren’t there and that they should have been. I wasn’t looking to assign blame, I was simply trying to understand how this happened and how it would be prevented in the future. Unfortunately, I felt like my concerns were dismissed, and I was met with defensiveness rather than accountability or empathy. What made the experience even more frustrating was that I was then asked to take home the incorrectly made glasses for my children to wear until the replacements arrived. I was not comfortable with that. If the glasses were made incorrectly because essential measurements were missing, I don’t believe my children should be expected to wear them, even temporarily. I declined and chose to have them continue wearing their current glasses until the new pairs are ready. I understand that mistakes happen, but I expect honesty, accountability, and professional customer service when they do. An acknowledgment of the error, a sincere apology, and reassurance that it would be corrected would have gone a long way. Instead, I left feeling frustrated by both the mistake and the way it was handled.

Great experience. Great employees!

I had excellent experience and bad experience with Warby. I order two paires of glasses in the online store, one is progressive and the other is computer glasses. The computer glasses is unusable. The two online store support persons I spoke to were not well trained. One right out of box told me I need to go to my eye doctor to get my eye re-examined. I told her my prescription was three weeks ago and I do not have any issue with the progressive glasses. I only have issues with the computer glasses. She did not even told me that I can go to a local Warby store to get my eye examined. Those online store personals should get 1 or 2 stars. When I came to the Wiregrass Warby store, optician Chloe talked to me and within three minutes she found out the computer glasses were made with a reading glass spec. Warby online store somehow extracted the spec incorrectly from my prescription. She made me feel validated and she patiently answered all my questions and resolved all my issues. I felt my trust and confidence with Warby restored and reassured. Chloe is a five star employee. Moral of the story is: Go to the local stores, you have a better trained and qualified employees. Forget about the online store for support, the employees there are not qualified and/or poorly trained.

Best eye store, helpful staff, thorough exam. Well informed and very knowledgeable. Took the time to explain everything.

The staff here are friendly and knowledgeable. They helped so much with picking out frames. Would definitely go back.

I received excellent customer service fron the entire team. I scheduled a same day appointment without any problems. The doctor was very knowledgeable and held a great rapport during my exam. I paid out of pocket for an exam and the price was very reasonable. I approve this location in Wesley Chapel, FL.

Very professional and attentive. Also, the price was good.

Everyone is nice and professional and helpful.

The Customer Service is always amazing and top notch. Shania worked with my son last year and I had the pleasure of working with her as well. She greeted me as soon as I step foot inside. The whole team are first class👍🏽

Great store liked the doctor and the process with my first eye exam and first pair of glasses definitely recommend!

Everyone, from the staff to the doctor, was friendly, knowledgeable, and made me feel completely at ease throughout the entire visit. The whole process was explained clearly, and I always felt supported and informed rather than lost or unsure of what came next.

Drove to this location several weeks ago from Lkld. and would not hesitate to do it again in the future. Unlike other places like M.E.D. that constantly try to upsell you things that you may not need, these guys spent time helping us out w/o feeling like we were being rushed. Hats off to Chloe, Lauren and especially Michelle Espanto who performed my eye exam while my wife was shopping for glasses even though I didnt have an appointment. Kudos to all 3 of them.

Stephanie was great and everyone in the store was really professional the frames are nice and stylish but just a little bit pricey I’ll have to see after insurance process if they give a bit more to benefit my purchase!

LAUREN was very helpful in my search for glasses. She gave me outstanding customer service! Warby Parker in Wesley Chapel had the best selection of glasses compared to all the places that I visited this month.

Great service and selection of glasses! Store is clean and organized. The staff is very personable. Had a great experience!

Dr. Meyer is a fantastic optometrist and was very knowledgeable in his craft. He clearly explained pros and cons of options, such as Lasik and contacts, as well as made sure that my vision is properly adjusted to get clear vision that I have not had in years. Highly recommended!

I was so impressed with the staff! So helpful! Pleasant ! Smart and knew everything about frames and what would look good for you! Loved every minute of my experience!!! KEEP UP THE GREAT WORK!

Excellent experience with the eye exam and selecting glasses. Excellent quality at a great price. I purchased glasses and sunglasses. Nice variety of frames to choose from. Looking at frames online made it easier at the store to know what to look at first.

Best experience the doctor was super sweet also the nurse there also were super sweet and nice 🩷