Ponce City Market

The staff at this store is extremely helpful! And willing to spend the time with customers to find the right glasses. A+!

The customer service was superb!

Great selection, friendly staff, excellent service, Optomitrist thorough and good at communicating results.

Amazing experience every time, very helpful and have helped fix my broken glasses (due to my own doing) twice now!

This was one of the best experiences I have had with my purchases. Ari was awesome! I came in looking for one pair and was interested in purchasing another pair. She recommended colors and frames that I hadn’t considered that match my face. I ended up with three pair! She is awesome!

Everyone working there seemed to be happy with their job, and as a result were very friendly and accommodating.

The customer service i experienced at Warby Parker was simply outstanding. The sales associate was extremely patient and helped me select the best frames. i had a great experience

Dr. Kaziyev was kind and courteous and very patient with my questions, particularly as I was not originally scheduled to also get a prescription for contacts. I highly recommend an eye exam at this location.

Incredible experience! TORANA and Sam. were extremely helpful and accommodating! This is my second experience with Warby Parker and these two knowledgeable and helpful persons. I could not recommend the whole experience To a greater degree!

Excellent service. It was a really busy Saturday and my appointment did run a little bit late. But I didn’t mind, it gave me time to look around at the frames. The employees were all super helpful and kind. And you could tell that the work culture there was really good. Jason is a star. He was very professional. So helpful! My eye exam was very thorough. Very professional and she took her time asking me questions and listening to me. I’m a fairly complex medical patient and she didn’t make me feel weird asking questions. The whole atmosphere was very friendly and welcoming. I would definitely go back.

The staff were super friendly, very knowledgeable, and very helpful. The eye exam was very thorough. The doctor took extra time examining my retinas and made sure everything was ok with my eyes. Ari was a superstar in that she helped me pick out frames that fit my face and actually looked good on me. She was very helpful.

We had an awesome experience getting my daughter's glasses fixed. It was really quick in and out!

Great team and excellent selection of frames.

Erik was amazing!! Always a super great location

Dr. Saucedo was amazing - she gave me more than the allotted time to talk me through concerns, do a thorough exam, and make sure I was in good shape to get the care I need. She's one of the most attentive physicians I've experienced in a long time. The staff in the store is welcoming, bright, and really seem to like being there. Couldn't recommend this location enough!

They were fantastic and very patient with us while selecting new pairs of glasses.

Came in for one pair, and was handed another pair. A CHEAPER pair that looked even better! So, I knew they were being honest with me. I had delightful help, stayed in my budget, and came out with a dang cute pair of specs.

Amazing experience with Dr.Saucedo

My experience at the Ponce City Market location was amazing from start to finish! I especially want to give a shout-out to Ari, who was incredibly knowledgeable about the products and the science behind vision care. She took the time to show me options I didn’t even know were available and explained everything so clearly. What I appreciated most was that I never felt rushed. Ari was patient, attentive, and genuinely focused on making sure I understood my options and felt comfortable with my choices. She even took the time to help me complete the reimbursement application for my out-of-network coverage, which made the checkout process incredibly smooth. Excellent customer service all around. Ari truly went above and beyond and made the entire experience exceptional!

Ari was great!