Gold Coast

First time buying glasses here. Excellent and knowledgeable staff. Walked me through the process and answered all questions

Great customer service and product choices.

Very friendly professional staff great selection great prices great service

I needed a same day appointment and booked the last available slot (6:25 pm) online. I took a $30 uber to make sure I made it on time and was turned away when I got there; the slot was somehow double booked. They did not have the courtesy to call or text. Instead, I received a “yeeeaaaa omgggg, I’m so sorry that happened to youuuuu! I have no idea how that was even possibleeeeee :/“

I had an amazing experience at this wonderful store! The staff was so so helpful and amazing!!!! They hooked me up with the cutest glasses ever. I cannot recommend this store more.

The WP team tightened and cleaned my current glasses while I looked at new frames. Very helpful.

Jacob was fabulous from the moment I walked into the storefront. He was attentive, thorough, friendly, and make the process from beginning to end smooth and easy. He took the time to walk around with me while I tried a few different frames on, gave me his honest feedback, and helped me check all of the boxes I had today. His communication was kind, we shared a few laughs, and my time in the store was very efficient. I will definitely be back to this store for any future needs I have. He's a keeper for sure!

Wonderful experience and great care, I'd recommend everyone to go there.

It was a lose lose with them…I’m visiting from VA and forget my contacts so call to see if I can get a trial/sample pack. When the employee first answers the phone I say what I’m trying to do and make clear that I’m visiting from out of town and am a customer. She verifies my email and full address (confirming what I told her). She puts me on hold, comes back and says they can’t give them to me. I say I wasn’t expecting that and that I’d pay for them. She says they only give to clients that get contacts exams. I say okay I can pay for an exam (I’d just bought contacts from Warby Parker in May and my prescription was current which was also something she saw on her end). She says even if I get an exam there’s no guarantee they’ll have my contacts. I think to myself but you have my prescription to check so I end the call shortly after…I was trying to work with what seemed like a policy but they weren’t trying to help me at all.

Went to the Gold Coast store on State Street for an eye exam and to select glasses. The doctor who conducted the exam was thorough and took the time to explain as the exam progressed. Afterwards, the customer support person did an excellent job at helping to select just the right frames. In fact, she found two frames that really were perfect. Thanks for the very positive experience.

The nose-buds on my eyeglasses frames were deteriorating and driving me nuts!! 👃 I got off work and got to Warby Parker's Gold Coast store just before they closed. Carolina and Jacob were there and jumped right into action and replaced the nosebuds. Thanks so much - my nose is now nice and comfy. I'm l👀king forward in getting some new WP frames this summer. "Whooo-hooo!" Scott E. Long, Chicagoman 😎

Carolina is amazing I love this place thank you so much!

I have come into this store excited to buy a pair of glasses on two occasions and received zero help. I am a previous owner of warby parker glasses and enjoy them - I wanted a different pair and have stopped twice at this location and not even one associate has taken the time to say hello or help me. Beyond disappointing I urge customers to look at any other location than this one in gold coast

The Gold Coast Warby Parker location provided a very friendly efficient place for me to get new glasses. The Dr was very thorough and explained everything very clearly. Glasses selection was easy and check out very efficient.

There’s WP better locations in the city. I found the WP Gold Coast location to be not as welcoming as other WP’s. Staff could’ve been more helpful.

My review is about the quality of the glasses. They are the worst quality I've ever had. My previous pair from here were fine and lasted for more than a few years. The new glasses I ordered are so poorly made, I'm returning them. The lenses are loose on both pairs. On one pair, both lenses are loose and the frames are smaller than what I tried on in the store. Also, they make a creaking noise when I wear them, as if they're going to fall apart. The other pair (sunglasses) is much bigger than what was in the store. I know I can get them adjusted, but I don't even want them because one lens is loose. The lenses on my old pair have never been loose, though they've become quite scratched over the years. The quality is poor, and I'm going elsewhere to purchase glasses, even though they might be more expensive (though I spent a lot of money here for both pairs). I would only keep them if I got a total refund. And when I went to the store to demonstrate how the lenses were loose and the glasses were not structurally sound, the person working there did not believe me and argued with me. I have worn glasses for decades, and I have never had such an overall negative experience: condescending treatment in addition to glasses that aren't manufactured correctly.

Erick is amazing

10/10 experience, Eric was amazing!! Consistently the best service and best glasses

The staff was courteous while I waited for my eye exam. Luke, the optometrist, was excellent. He was friendly, efficient, and very knowledgeable about my vision issue, which he explained clearly and in terms I could easily understand. Because I needed a referral to an ophthalmologist, he provided a comprehensive list of specialists I could contact for further evaluation. The exam was thorough and offered great value. Luke is a credit to Warby Parker. Although I wasn’t able to purchase glasses during this visit, I plan to return to do so. I will definitely return for future exams.

Top notch service.