Naperville

Knowledgeable quick and polite.

I had the best experience tonight with an optician named Amanda. I had been having fitting issues with my new glasses for the last couple months, but I also had no time to visit. She was so kind, patient, and thorough! She was able to get the best fit, and I finally was thrilled with my glasses! She was even a miracle worker who was able to help my son fix his glasses too! He’s a high-level athlete, and his glasses take a beating. I was amazed by her ability to go the extra mile for us. Thank you so much! We will definitely be back and will recommend Warby Parker Naperville to friends and family!

First time going to a Warby Parker store. Pricing is well below competitors. Store Leader Kelly Donivan was very helpful. No pressured sale pitches. Friendly and knowledgeable. I trusted her opinion. Very happy with the service and the product.

Since finding Warby Parker, my Husband and I will only shop there. The store, The Associates, The selection of frames, help with filling out insurance forms - second to none. As Seniors, it's so nice to feel welcome and be helped with all of our questions. Thank you Warby!

I’ve been shopping with Warby Parker for several years across a few different states, and I was extremely impressed by the Naperville location. My past in-store experiences have sometimes felt a bit awkward, which I didn't mind too much since I only go in once a year, but the team in Naperville completely changed my in-store experience . They were so friendly, genuinely welcoming, and gave honest, amazing recommendations on how different frames looked on my boyfriend who was the most indecisive lol. Truly a standout customer service experience!

Great and friendly start

Go in for glasses/ contacts. Glasses go fine, contacts never arrive for "fitting". Follow up, end up in an endless loop of remote customer service who have no phone numbers to just ask the branch. They submit a ticket, then begins a round of generic emails, random calls, etc. vs giving me my contact prescription to order elsewhere. Modern brand positionining with creepy outsourced customer service that seems to not even know what the product is.

The service at this location is good in general. But as soon as you leave the store, you cannot resolve any issues. If the contact lense sample didn’t fit you and were informed to come back and exchange to different one, you have to book a new appt and pay for another exam to come in for a follow up. You cannot reach anyone at the location. You can only reach customer service at the call center who cannot help with your issue. I highly do not recommend this place or Warby Parker in general. Worst experience so far. I am changing the doctor.

All good

Great customer service and frame options

Helpful staff

I went in for my son to get his glasses adjusted. Also for my mom to get glasses. Kieran was fantastic! She helped get glasses for my mom. She is funny, electric and very nice! I love how she is very honest and helpful picking frames. She was very patient with my son! Thanks, Kieran!

I walked in today for an adjustment on an old pair of glasses. I was overdue for an exam so decided to just do it while I was there. Boy I had a great visit! The doctor was so energetic and personable. She made sure I had the best solution to my vision changes. Yes I spent more than anticipated just due to the need of my eyes. However I was happy to have a better Rx and knew my vision would be so much better!

I was so surprised by the reasonably priced frames and cute styles! We were able to find the perfect pair for my daughter and the service was exceptional. So easy!

The selection of frames was great but what really made my day was how helpful the employees were! Far superior experience than other vision stores.

I was super lucky to walk in the door when Sarah was working today, it’s my second time shopping with her and she’s absolutely fabulous! I’m indecisive, I don’t know what I like, I’m a tough customer and the entire staff helped out in some fashion in the process. Anna deserves a shout out for getting me across the finish line.

I found distinctive glasses here. The staff was very helpful in seeking out glasses that appealled to me and helped figure out which ones were cute and suited me. They were patient.

Great eye doctor, she gave me good advice and educated me clearly on the issues I have. The sales person also ran my insurance and was able to save me money I didn’t even know about.

Amanda is the very best

Thanks for an easy experience choosing glasses. It was so easy even without using my insurance benefits!