Oakbrook Center

Love this store, thanks again for great service & friendly staff.:-). Shout out to Chris, who helped me today.

I have been a Warby Parker customer for 10+ years and unfortunately it’s about time for a change. The in-store experience is 5 stars. The customer service 3 stars and the shipping consistency is 2 stars. I recently visited the Warby Parker store for an eye exam and ordered two pairs of glasses, eye glasses and prescription sunglasses for over $400 In purchases. The eye glasses showed up in a reasonable amount of time, but were far too tight even in the wide. I went in to get them refitted and need to visit a second time for refitting. The sunglasses however, lost in transit. Did Warby Parker follow up to tell me? No. I looked it up because I’ve been wearing my new prescription for a week, but come to find out the glasses were lost. This is the second time I have had this issue. When reaching out to customer service they looked up the order and placed another order, I asked for expedited shipping’s they didn’t offer it. Then they asked if I was interested in spending $40 for glasses replacement insurance. Mind you expedited shipping’s is 10 days which regular 14. I asked the chat customer service rep Ariane if I could have an email contact for their supervisor. This being the second time I have dealt with an issue regarding “lost in transit glasses” I need to bring this to someone else up the chain. Ariane was very evasive asking me why I needed to contact a supervisor and would not provide me with an email. Rather she said, “supervisors do not have emails.” Uh what? Sure they do, it’s 2026, how do people communicate with any job, via email. So after asking multiple times, Ariane just offered me the help@warbyparker.com, how transparent of a company. Why not give a customer the opportunity to voice their concern directly to someone in a role of responsibility. So I wrote to help@warbyparker where they offered me $25 off. Hmm 🤔 seems like a bit of a weak offer for one, and they said they already offered me free expedited shipping. Actually, I requested that as the very least they could do was rush the shipping. Needless to say, this was fumbled as an opportunity to help a customer before I write a review. And here we are. Buyer beware, you may or may not receive your order on time or at all. This set of glasses will be the last time I purchase from Warby Parker, they had their shot.

NaKayla was great! I appreciate her input

Yesenia from the Oakbrook store was very helpful. She helped me pick frames and was very patient.

The staff was very friendly and helpful. I have always been a huge fan of Warby Parker!