The Street at Chestnut Hill

First time shopping here, specifically in Chestnut Hill. everybody was really nice, really good at their job and it was a great experience

Everyone who works at the Chestnut Hill location is a stellar human being! Dr. Sarah Curtain is the most perfect optometrist you could ever hope for. She made the whole process easy and actually fun while being superbly professional.

Overall great experience. Staff are warm, courteous, and professional.

Staff was helpful and professional

The salesperson at Warby Parker in Chestnut Hill made buying eyeglasses easy. He was professional and knowledgeable. He did not try to sell me a more expensive pair of glasses.

Dr Sarah was very professional and answered all my questions about dry eye and recommendations. She took the time to explain the photos of my retina. She was pleasant and I’d highly recommend her. Genesis assisted me with ordering my glasses and was very patient in answering my questions. I had to wait a bit as the store was very busy around 12 noon when I was there shopping. Note: they do not place lenses on frames that are not the Warby Parker brand.

Thank you to Kerry (or Carrie) at the Chestnut Hill location for completely saving my day! I came in frantically looking at frames before an upcoming trip because I had recently bent my current glasses. The store I originally bought them from told me they were beyond repair and that I’d need to purchase a new pair. I’d heard great things about WP, and went fully expecting to buy new glasses. Kerry greeted me right away, and after I explained the situation, she asked to take a look at my glasses. In less than five minutes, she had repaired them and even replaced the screw! While I didn’t need to purchase new glasses on the spot, I did try on some frames and will definitely be coming back after my trip. Thanks again to Kerry and the team at Chestnut Hill for their kindness and expertise!

Lovely store with a great collection/choice of frames. Friendly and knowledgeable staff, willing to work with you. Enjoyed the experience. I have to stay within a budget because my prescription changes every year. This place was great - looks like (and probably is) a high-end store with budget-friendly options.

Great staff that were very helpful. Looking forward to the new glasses.

Friendly. Efficient. Great selection. Can’t beat the cost.

Really good experience shopping for new glasses at WP. I was in and out of there in under an hour, purchase complete! I love WP styles and was easily able to narrow it down to 2 pairs for my final choice. A sales assistant helped me decide. Two sales assistants were efficient at processing my order, which included progressives. (Predictably, they cost more, than single focal lenses). However, you can't beat WP for style, variety of appealing styles and price if you are just getting a single focal lens. I appreciated the all-in type of pricing-$95 gets you a pair of prescription glasses, provided you don't need progressives- which was not only better value, but less complicated, than my experience in other glasses retailers. (I was also told if I am not happy with the progressives, within 30 days, I can be refunded 100%)!!!

I've been here a few times for my 9yo's glasses and every time has been a wonderful experience. The store is clean, staff is very friendly and welcoming and more than that, they are very patient. They've had to deal with the frustrations of a mother whose kid keeps bending his frames or getting smacked in the head at camp resulting in broken frames. Luckily, each time, the fix was easy, including having to replace the frames in-house. I've had the pleasure of working directly with Camille multiple times and EVERY SINGLE TIME she is polite, friendly and very patient. She's answered my many questions with grace and knowledge which I very much appreciate. We will keep coming back here, especially since they're near Shake Shack. My gratitude to everyone on this team.

Yoanna is the best optician I have ever seen! She achieved the impossible. I came in with a pair of frameless glasses that were too long and she trimmed the side with precision and expertise. Her talent cannot be contained to one glasses store as she is a traveling optician but try your luck anyway if your glasses need any adjustments! Thanks Yoanna <3

Great experience from beginning to the end. The staff was very knowledgeable and helpful.

Great experience! Made a same day appointment for an eye exam and frame upgrade. The eye doctor was friendly, professional, and thorough. Check-in and insurance submittal was quick and easy. Offered many frame styles to choose from. Left with 2 pairs of glasses to be shipped to my home. Customer service was top notch! Highly recommend Warby Parker at Chestnut Hill.

We just happened to be walking at a shopping center and saw Warby Parker was open. I have always loved their catalogues. We were instantly greeted by a sales associate/manager and offered help. She allowed us to look and then offered help when we needed. I ended up with 2 pairs of glasses....progressive, regular and sunglasses. Thrilled with the experience!!!

This place is great. I recommend everyone to visit here , the staff are very friendly and knowledgeable and polite. This place is very clean. I felt very comfortable during my exam.

The best pair of glasses I got in the US was from here, no dizziness at all after switching to it from my old ones. Also the staff picked the frame that best fitted my face on her first try, very impressed.

The Optometrist is great and very knowledgeable. I like the Warby Parker brand so it makes sense to get my eyes checked and take advantage of the $95 frames. I appreciate that WP donates a pair of glasses when I buy a pair.

Terrible customer service at the Chestnut Hill Warby Parker. My family and I visited this store at 4:30pm today, and there were only two store reps and one manager, all white males. I was introduced to store rep Ben. I’m South Asian and a WP repeat customer. I was specifically looking for glasses with smaller lens height. Ben showed me a pair and I asked him what the lens height measurement is. He displayed his incompetence when he told me that the lens height measurement is written as one of three numbers on the glasses leg. That’s completely incorrect and I had to explain what the three numbers on the glasses leg meant, to which he replied “oh I didn’t know.” I then asked him to check the WP internal database for the lens height measurement. He then told me he doesn’t have that info and I should “eyeball” the measurement. I said that’s interesting because online companies like glassesusa and eyebuydirect give all detailed measurements from their manufacturers. Ben then responded by saying in a rude tone “I’m sure glassesusa also sells glasses, go shop there.” I was dismayed and asked Ben to repeat himself, and he shamelessly repeated the same sentence in the same rude tone. He then abruptly walked away from me and went to the store’s back room. I was stunned and complained to the store manager, who tried to excuse Ben’s behavior by saying Ben had a “long day” and that’s why he acted rude. The manager’s excuse was unacceptable and I then called WP customer service line. This is my second negative in-person experience at a WP store. It’s not clear if store rep Ben’s rude comment had undertones of racism, classism, and misogyny. However, I do know that every time I visit a WP store I’ve noticed that the staff is not ethnically diverse or gender diverse (aka the staff is all white males). This may have been okay back in 2015 but in 2025 this is not acceptable. I suggest visiting VisionWorks, which I’ve noticed has a diverse staff and where I will be purchasing from now on.