Legacy Place

amazing experience! Super friendly staff! would recommend this location to friends and family!

The technician named Fritzar was very helpful, personable and knowledgeable.

I just read another review on here from eight hours ago about a concern with the Doctor who was rude. I booked an eye exam for today at 5 PM and I got multiple text messages confirming it was at 5 PM. When I got to the store, they said my appointment was at 4:50 and I was too late. I showed them the multiple text messages I received and they said I don’t know why you would’ve gotten those but even if it was at five you’re too late because it’s 508 now. I told the tech I have been standing in the store because I was told to browse around until the tech was available and then they would take me. She said “well did you tell them it was for an eye exam??” Yes, of course I told them. I don’t understand how someone can change your eye appointment because at 2:01 PM today I received a text message confirming it was at five, So someone would’ve had to manually change that. I did call the main number for Warby Parker to report this and the girl confirmed that she could see the messages that my appointment was at five. I also don’t understand how someone can say because they didn’t come out in time that I was out of the five minute window. The kicker was when she said she couldn’t ask the doctor about it right now because He was with a patient, So based on that, I’m not sure how you would’ve taken me on time anyway But apparently the doctor can be late But I can’t. I will not be returning to this store. And I also find it interesting that when I checked the reviews, I found someone that only a few hours ago had had an issue with this provider.

I booked an eye exam online for $95 but was charged $130 for “retinal imaging,” which I never asked for or was told about. The doctor also kept calling me “old” and even said my brain is too old to adapt to contacts. That felt unprofessional. The manager was nice and helpful though.

Very friendly, helpful, and knowledgeable. No hovering and they let you take your time. Doctor is great to work with for eye exams as well !