UPDATE:
Warby Parker customer service responded to me and blamed the employees at the Gaithersburg store for giving me bad information. Warby Parker now says I was never eligible for the $250 rebate since I had bought contacts from them before, but only a $100 rebate as a previous customer. Isn't that Warby Parker's problem? Giving customers bad information? I'm literally looking at the paperwork I was handed at the store promising a $250 rebate. I didn't hand myself that paperwork.
Warby Parker also told me to resubmit all my information for a $100 rebate, and not a $250 rebate - but a closer look at the PDF they sent me, reveals that the very specific product I bought is not INCLUDED as a product eligible for rebate. So had I not read the PDF closely, I would have wasted another hour resubmitting information, only to be rejected again by Acuvue. But there's something even weirder at play here.
Acuvue rejected the $250 rebate on the grounds that Warby Parker was a "non-participating reseller" - that doesn't seem to indicate my claim was invalid, but that Warby Parker's status as a reseller who could promise customer rebates was not valid?
Warby Parker - this is incredibly bad customer service on your part. You took an already bad customer service interaction and made it worse. That takes effort.
FROM WARBY PARKER CUSTOMER SERVICE:
Thank you for taking the time to look into this, and I appreciate your patience while we reviewed the rebate details. I understand how frustrating it can be when rebate expectations don’t line up, and I’m glad we can clarify things.
Because these lenses have been ordered previously, the $250 rebate wouldn’t apply, as that offer is reserved for new wearers only. In this case, you would be eligible for the existing wearer rebate of $100 instead. It’s very possible the store initially shared information for the new-wearer rebate, which would explain why the $250 submission was rejected.
I’ve included the existing wearer rebate for the second half of 2025 so it can be resubmitted for the $100 rebate.
You can also find this rebate form at the resource linked here for your reference.
Please let me know if you’d like help locating the form or if there’s anything else I can support you with—I’m happy to help.
Best,
xxxxx
ORIGINAL REVIEW
I have probably spent somewhere between 1K and 2K at this store in the past two years, and I will never spend another dime here again.
On December 27 I visited the store for an exam. I decided to go ahead and order a year's worth of contacts while I was there (at a cost of over 1K).
I was told by the sales associate that these particular contacts were eligible for a $250 rebate by the manufacturer, and I was handed a stack of paperwork to fill-out and send to the manufacturer (we all know how this goes - they're counting on you not to fill-out all the paperwork, because it's such a pain in the butt).
But I did fill-out the paperwork, and sent it to the manufacturer. Only to receive a message a few weeks later that Warby Parker was not an "authorized reseller", and there would be no rebate.
I tried to contact Warby Parker's customer service, only to have a frustrating interaction with its "live" chat - the customer service person was having multiple conversations at the same time, and let's just say, it's wasn't productive.
I don't understand - why does Warby Parker lie to customers? I was going to buy the contacts without the rebate. But now I'm very angry at them for wasting my time, and making me jump through hoops for nothing. We'd be better off if I'd just paid the bill and they never said anything about a rebate.
I am so throughly sick of this kind of behavior by companies. Eye exams, eyeglasses and contacts are essentially commodities - so go somewhere where they care about retaining you as a customer.
Response from Warby Parker
January 16, 2026
We are so sorry to hear about your experience, Alison. This is absolutely not the experience we aim to provide, and we would love to follow up and help make things right from here. Please reach out to us at reviews@warbyparker.com so we can connect further!
