Downtown Crown

Absolutely worst customer service. I had a 12:45 PM appointment. I called the customer service to let them know. I might be a couple minutes late. Their customer service representative assures me that they will send a note to the store. I walk in the store at 12:50 PM Three people standing around with not a single customer in the store. Then I’m told that my appointments been canceled. In short, they don’t even honor their own five minute grace period. Needless to say, this was my first and last attempt to work with Warby Parker.

I’ve been coming to Warby Parker for several years and I always receive the best customer service. I have tried MyEyeDr in Germantown because they are in-network but that was terrible idea! I ended up right back at Warby Parker. Dr. Gamboa and Dr. Raja are great! They are knowledgeable and always explain my eye care options so that I make the best decision. The employees in the front always provide the best customer service. (I wish I knew all of their names.) Go to Warby Parker. You won’t be disappointed!

Dr. Charles Gamboa is a great eye doctor, he asks important questions, gives a thorough exam, is patient, and answers all your questions. Highly recommend. Everyone in the store was very helpful and nice. I would definitely recommend Warby Parker.

Absolutely the best customer service, hands down!

I did have a great experience with this location when it came to ordering my contacts but a month or so later when I had a contact stuck in my eye, I came in for help and when the associates spoke to the doctor, I saw her shrug with her arms as if she had no care for my medical emergency. My eye was in so much pain and I waited for some time only to be told the doctor has no time on the calendar to be able to see me, despite there being no patients walking in and out or awaiting an appointment and only one other n the store. They tried to offer me a timeslot in three hours at the next location 20 minutes away, but I came on my work lunch break, which I took early to accommodate the issue. There was no urgency to help me resolve or even just care for my eye and that greatly disappointed me. I will not be ordering my contacts, glasses from them moving forward nor consider them for any future services.

Wife was 9 minutes late and she was told to reschedule her appointment. The development was not busy at all. Do better and get better management!

The staff who helped my mom and I find the perfect pair of glasses were so friendly, patient and helpful. This was our first time at the store and we will be coming back!

The staff, particularly Romolio, was amazing. He was welcoming, kind, and treated my little girl with so much care. This was her first pair of glasses, and, for me, I was worried about how she’d take to having to get them at such a young age. He helped her pick out the glasses she wanted and connected with her about them being the same zodiac sign. She went from nervous to excited because he was so personable.

The most friendly and helpful staff around. They make the process so easy!!

I love this store and I absolutely LOVE working with Rolondio (I think I got his name right? If I did not, please accept my apologies, Rolondio!). I got so much help with my current broken frames and Rolondio found my frames in a diff color (which was fine!) and did a pop-and-switch of my old lenses into my new frames. This saved me about $600 and I paid a very reasonable price for "just the frames"! A great solution! He also adjusted my other backup pair of glasses so that I could read better; turned out they were not fitting me properly and that's why I couldn't read with them. It just took a few adjustments on his part and I walked out SUCH a happy camper! I'll be baaaaack! :) Very happy customer and very very very pleasant experience overall. THANKS, Rolondio!

Quick and easy appointment, very friendly staff.

First experience at Warby Parker was great. The Dr here was very personable, knowledgeable and thorough. The staff on floor were very friendly and eager to help. I couldn’t believe the price for their glasses/lenses. The tech was also very nice and the equipment was clean. 10/10 would recommend!

Everyone was very nice and helpful. Was greeted as soon as we walked in. Overall great experience! It was very easy to book online and very helpful with our insurance.

Exceptional experience. Warby Parker has a great selection, clear pricing and most of all, GREAT CUSTOMER SERVICE! Highly recommended and a fun place to update your look!

Friendly professional staff. Love the designs of the eye ware

Unacceptable Treatment Over ‘Old’ Glasses – 2-Year-Old Frames Broken in Store I had a very upsetting experience at this Warby Parker location. I came in to have my glasses adjusted. They were slightly bent because I had stepped on them, but they were still usable with no real problems. The optician who helped me seemed annoyed from the beginning. He immediately applied a lot of force to the left side of my glasses, then told me they were “broken.” When I disagreed and asked him to show me, he pointed to a small split and kept handling them roughly, making it worse. Then, without warning, he snapped the right side of the frame — the side that had nothing wrong with it. After that, he threw my glasses on the counter and walked away, telling the manager to “solve this problem.” The manager told me that my glasses is OLD (2 years) and because I had stepped on them earlier, the glasses were already broken. That was not true — I had still been wearing them before I came in. She said I would have to pay for new ones. When I refused and she said they don’t do repairs in store, then accused me of being a fraud. Finally, she told me she would give me a new pair but would “write it into my profile,” which felt threatening and very unprofessional. I told her I don’t need a new pair, just stick the leg back on. I refused to accept a free new pair. I felt humiliated and disrespected. When my husband arrived, her attitude immediately changed, and she repeated that they would give me new glasses. By then, I no longer cared about the replacement — I just wanted an apology for how I was treated. This glasses was very meaningful to me, since they were a gift from my mom right before she was diagnosed with cancer. What I experienced in this store was not only careless handling of my property, but also a complete lack of respect and empathy. Finally, I left with my broken glasses, and I could’t see anything. It’s hard to imagine if I was alone, how can I drive?

Excellent service and professional staff. Quick service.

The customer experience was pleasant as I was acknowledged on entering the office. I was escorted to the pre-check area and the Attendant explained the pre-tests that would be done before consulting with the Doctor professionally at each pahase.

Very friendly and helpful staff. Great selection and service. No pressure to buy high end lenses. Highly recommended.

Great service, nice store, overall great experience.