Downtown Crown

I was able to get exactly what I needed and was greeted at the door as soon as I walked in. The staff was patient with me and helped me through the entire process of picking out my new glasses. Can’t wait until the come!

From the comprehensive eye exam to the patient and helpful advice and guidance from Romey in picking out my frames, my experience at the Warby Parker in Downtown Crown was wonderful. Romey was especially incredible in helping me with what frames to get. He was beyond patient with my indecisiveness and gave me honest feedback which I so appreciated.

Conveniently located and professional eye care team. Friendly & knowledgeable from start to finish. I like that there are so many frame options and that prices are low. I don't like paying for a designer name,I just want good looking frames that suit my face and style. I NEED glasses so I get all of the features that make them comfortable without the huge cost. Even without insurance I paid less at Warby Parker than my former eye professional that "accepted" my insurance. Thank you for a great experience!

The location and the service are top notch at this establishment! From my checking in, to my eye appointment and from my purchase, staff members were very friendly, helpful and knowledgeable. The selection of eye ware is great and the store itself is very clean and orderly.

This is an extraordinary example of excellent products and highly competent, helpful customer service. The optometrist who examined my eyes was thorough, answered all my questions, offered valuable advice. And purchasing glasses was easy; lots of choices, no pressure, no problem navigating my insurance. I will go back again, confident that I can trust the Warby Parker folks to be there for me when I need them.

Everyone was so nice and helpful! I wish I remembered their names so I could properly shout them out! I’ve been wearing the same style of glasses for about 10 years, so when I walked into the store I thought I had a very specific idea of what I wanted. Every staff member listened to all of my criteria and offered suggestions that would best fit what I was looking for—color, shape, frame thickness, etc. I must have tried on almost every single pair in the store! I never felt rushed at all which was so nice! I can be super picky—but if I’m going to look at myself every day with a pair of glasses I want to love them. I ended up picking a pair totallyyyy out of my comfort zone, and I’m not sure I would have if I didn’t have the space to try them all on as I had. And I love them!! Warby Parker has SO many options which I loved! Thank yall so much!

extremely rude staff

CJ did an amazing job! Romolio was so helpful, too!

It was my first time using WARBY PARKER for my eyeglasses. The staff was friendly and efficient, and I will definitely continue to go there for my eyewear needs!

Be aware that there is no way to contact the store directly. So if you are asked to follow up with the Dr as I was there's no real way to get in touch directly other than walking in. Your other option is to call their call center and leave messages for the store to return. This makes it extremely difficult to discuss your contacts fit or needs.

Excellent service!!

Drove here over an hour away for an exam, parking here is super hard. Came in about 7 mins late. Front desk went to ask the doctor and they came back and said they have only a five min buffer. They had only one customer there. Told me I had to reschedule. I’m sorry but I’m a congested area with limited close parking five minutes is absolutely ridiculous and inappropriate way to run a business.

Warby Parker offers far better service and prices that other leading brands, and even after trying on frames in another store, I came back to Warby Parker for my purchase because I liked their frame designs better.

Even though I arrived at the store near closing time, I was greeted warmly by the staff, was shown all the options that were right for my situation, and was able to get my new prescription glasses chosen. I felt like they cared about my satisfaction. I was not rushed through the process. Highly recommend.

Great service, friendly and knowledgeable staff.

I came to store for my first experience needing glasses. The gentleman helped me find a frame that I liked. He was patient and kind. Everything past him, has been less than good service. I have listed the issues below. Their system was down so they couldn't confirm if they took my insurance (they thought they don't but couldn't confirm). I therefore just paid the nearly $500 out of pocket. Because their system was down, they had to manually enter my order which took a while. They offered to expedite my glasses at no cost ($50 value from what I was told) to arrive by the following Wednesday but it is now the following Saturday. I went to my email order confirmation and all it says is that they are processing my order (it hasn't even shipped!). The website doesn't easily have a phone number available to call, it directs you to "sign in." Sign in to what?! I then have to research that I must create an account (was not told I would have to do that when I purchased glasses). I tried to create an account and now there is some error message not allowing me to. Tried to call but of course, it was past 6 and they were closed. Went back to website to see if this online eye glass company would have a readily available number or email to contact their support team. Nope! The confirmation email doesn't even have a phone number or email address to contact these people! I finally found some support number buried on their website and thought to first to go to the local store website and see if they have an email to contact the store manager. Nope! and what's worse, they don't even have a direct line. The number posted on the store website is the same general number for Warby Parker USA. I desperately need my glasses to see. At this point, I am enraged. WARBY PARKER - WHERE ARE MY GLASSES!!!??? P.S. They also have my address typed wrong and I can't get a hold of these people to fix it so whenever they do ship my glasses, they won't get mailed to the wrong place.

Pleasant staff, great selection and prices. Process was quick and painless.

Excellent customer service manager and staff were great. Will definitely return to this location.

I picked a great time and day to visit this location, it was early afternoon and raining outside so maybe it kept people away. A very informative staff and extremely helpful in helping me narrow down my selection that complimented my face best as I explained what I was looking for in a frame. I was in and out in approx 45min. Thank you Team Crown!

AVOID...WORSE STAFF EVER. I waited inside over 10 min looking at glasses. Counter employees were just chatting and did not acknowledge me. Nothing not a greeting, not can I help you, NOTHING. Next person walks in and completely ignoring me asked if they can help and if they had an appointment. Seriously I was the only person there...not like I was in a crowded room. I would give a -5 stars if I could.