Pike & Rose

Clean store. Courteous staff. Lots of natural light.

Excellent customer service . Staff is very friendly and efficient . The ophthalmologist at Pike and Rose is very good and personable.

I have had several pairs of glasses from WP and generally have a very pleasant experience, but my experience this past Saturday was not great. I went into the store and informed the person helping me that I'd like to replace the lenses in a pair of frames I got from WP one year ago. I told them I had a new prescription (on my phone) that I'd like in the lenses. The employee needed help processing my order so she talked to a couple other employees. By the time she returned to me, she told me the total, I gave her the glasses and I left. It was not until I had gotten almost onto the highway that I realized she never asked for the updated prescription. I called customer service and they told me I had to return to the store. I returned to the store and asked what could be done. The original employee I worked with had ordered the lenses with another prescription they already had in their system that they said hadn't expired yet instead of the prescription I told her I wanted to use (the one I showed her on my phone). The employee I had previously worked with was no longer there but another employee, Courtney, was very unpleasant to work with. The original employee I worked with may have been training but there was no acknowledgement of the inconvenience or true explanation of what happened (I had to overhear the employees talking amongst themselves to know what happened) and Courtney made a comment like, "I will fix it, you can tell her [me] she can leave." She was only a few feet from me and I found this quite rude. Just wanted to document this experience so that hopefully Courtney and the entire team can do a refresher on training and customer service.

I can’t speak highly enough about this Warby Parker store - they have a great selection of glasses, you can also get an eye test in store. But the thing that puts this store above & beyond is their staff - they are so helpful. I’ve worn Warby Parker glasses for years but with my most recent glasses I just kept having problems and they were so helpful and ended up replacing my glasses. I want to acknowledge & thank Kristina & Kimberly because they were super helpful and I’m really appreciative of them both!!

Solid experience! Walked in clueless and trying to transition away from MyEyeDoc, walked out with new knowledge on how awesome Warby Parker is and Raphael glasses that will be on their way soon!