Pencil Room

Welcoming environment, great staff!

I'm 69 years old and had a great experience at Warby Parker

Meh. Lame service from a quasi-professional staff. Not much selection, and a couple flat out lies from the CSR after I’d ordered. Maybe I’m just old and cranky, but I’ve been dealing with Opthamologists and Opticians since 1967, so maybe I’m still learning. This place is a LOT more about fashion and sales than actual service from a well trained (and presumably certified) professional. Segment measurements were off by around 5% for progressive lenses. Insurance claim had to be filed by me personally (a first for me), though their website claims they can handle it. Would definitely not recommend, nor shall I return. +/-$350 poorly spent. Disappointed, to say the least.

This review has been long overdue, but in the last few years I’ve shopped here by myself and with family and have probably gone through about 4-5 experiences total and it’s always been super fantastic. I’m always worried about taking up too much of staff time but they were happy to let me and my sibling try on a bunch of glasses and mull over our preferences and were super helpful and quick with the entire process! I also bought online and the customer service was incredibly helpful and amazing as well and I’ve even taken pairs of glasses that were not from Warby Parker and they helped me adjust them. Before the solar eclipse they were also giving out the solar eclipse glasses to folks that walked by and I love that! Also, the first few times I went to get glasses and whatnot there was a staff member that always would remember me and that was so, so sweet. The store is also super pretty and you can buy pencils too but I’ve never done that. I know there are ways to get affordable glasses online these days, but I would still highly recommend Warby Parker and this location for its phenomenal customer service and well-made glasses :)

I have gotten prescription glasses several times from Warby Parker and have been completely satisfied every time!

Very professional, friendly and accommodating staff

Had an amazing experience here! The staff was so wonderful and extremely welcoming. I showed up early and was able to get seen right away. Highly recommend this location!

My experience at the Ann Arbor Warby Parker was great - staff was very friendly and welcoming, selection was great and the whole experience hassle free!

Super friendly and knowledgeable optician.

When i first went i was a little skeptical due to the pricing as well as the overly stylish potentially less practical frames. My frames fit really well though and have definitely stood up to the test of time and every issue I’ve had over the past 6 years theyve fixed the same day and for free. Best glasses decision I’ve ever made.

My mom needed replacement of broken bi-focal glasses and asked to visit the Warby Parker store in Ann Arbor. We were pleasantly greeted upon entering the store and told about the frame selections and options for her vision needs. The stock was arranged accessibly with wall mirrors between sections so that finding a pair of frames was easy and fun for her. The store was clean and well lit. She ended up picking a pair (funnily her namesake "Nancy") that she really loved and they set up expedited shipping to her home. She even has 30-days to return them if the modern progressive lenses are a trouble for her. Thanks for making it easy and enjoyable for her to get new glasses. Cheers!

The staff(Nour in particular) couldn’t have been more friendly and helpful. We probably had 15-20 pairs of glasses that were considered and the staff kept coming with variations of all of my choices.

Went here after bad experience at SEE and the manager David was awesome and made my mom feel confident about trying a new place for glasses and explained everything nicely and was transparent with pricing and processes. Great staff!

Both girls were extremely nice and very personable. They went out of their way to help me and I left with everything I wanted. The process was smooth. It was worth the hour and a half drive to go into the actual store! I love Warby Parker!!! ❤️

I loved this place and can't wait to try my new glasses. Friendly staff, everything went fast.

I love dealing with Warby Parker. In particular, this location felt very welcoming to me; I didn't feel the least bit pressured, and was immediately greeted and asked how I might be helped upon entering the store. I do not recall the name of the woman with whom I dealt at the register, but she was informative, professional, courteous, efficient, and very helpful. I honestly don't know what more you could ask for. Very reasonable prices? Sure, that's a fair ask - and they delivered (I was there to update a prescription on an existing pair of glasses). I have worked retail before, but I have to say the folks working in this store made it feel non-threatening, and very easygoing. Very, very helpful and professional. Going forward I can't imagine buying eyeglasses from another retailer.

The aesthetic and fashion was what drew me to WPPR but Dr. Tony was the reason I'll come back. He was amazing, super patient and thoughtful about what was going on with my eyes. He gave me a multi-faceted solution to protect my eyes as I get older (better prescription for my glasses, and different contacts). As strong as my prescription is, I've had a lot of experiences that are super expensive and discouraging, and this was the first time I felt better walking out than I felt walking in. The whole experience was very Ann Arbor in all the right ways.

Excellent service. The optometrist did a great job, invested more time than the usual, and really solved a problem. The products are really inexpensive. Highly recommended.

Great selection, great prices, and great customer service! I can’t believe I’ve never tried them before! I Don’t know why anyone would go anywhere else.

Had my first ever eye exam here. It was on time, easy, and informative. Then I chose frames (from a lot of choices) and purchased glasses afterwards. I recommend!