Downtown Birmingham

Had not shopped at W-P before. Overall, great experience finding what I was looking for. People at the store helpful making it an easy experience.

My husband, dog, and I visited the Warby Parker in downtown Birmingham yesterday - yes, they are dog friendly! ☺️🐶 We were warmly welcomed and immediately helped with trying on sunglasses. The sales associate gave us several recommendations, and my husband and I each ended up ordering a pair. Can’t wait for them to come in soon! 😎 10/10 experience!

I’ve been a customer of Warby Parker for over 5 years now, and the customer service continues to decline, year after year. This is my first time ordering glasses from the Birmingham location, and it will be my last, as the staff members are beyond rude. I’m never greeted upon entering the store (perhaps I don’t fit the demographic), even when asking for help in picking out new frames, it appears as if they’re bothered by my ask. I’m never addressed by name. Went to pick up my glasses yesterday, and the service was so disrespectful, as the rep stood there, as if to say, “take your glasses and go!” I had to ask for a bag, because it surely wasn’t offered to me. When I asked to have another frame to be added to my favorite list, I was again met with rudeness. So, it’s safe to say that they lost a customer, as I won’t ever shop here again!! And please don’t insult my intelligence by asking me to reach out to you, to further discuss my concerns, because if improving the customer experience was important to you, you would be reaching out to the customer to make the situation right. Not the other way around!

I went here for a glasses and contacts exam. It was a great experience, as soon as I walked into the store, everyone in there was very kind and they fixed a pair of my WP glasses. The eye exam was excellent. Dr. Hamade was very thorough in answering my questions and even added some new perspective/ things to think about, which I really appreciated. I highly reccomend this location for your glasses and contacts needs. Scheduling the exam was too easy through the WP app and ordering new contacts with them was a breeze.

After going to Warby Parker for 5 years I can't even remotely recommend the place anymore. Yearly exam for glasses and contacts went fine but if you have any issues with anything else its a huge headache. I ordered glasses and they came with too strong of astigmatism correction and had to get them replaced. I waited 26 days for the replacement pair. They said their lab is going through updates and it would be a an extra 3 days over the normal 10. Clearly that number doubled, way too long of a wait. I also had trial contacts ordered that never showed up and they never followed up. Which by the way if you're new to Warby parker you cannot call the place you went to directly to figure out what's going on. You have to call their main number and get the run around "the store will send you an email update" which they never do. It's 11/7 and my initial appointment was september 3rd. I finally have glasses that dont make me sick to wear, but I never did get my trial contacts. Not wanting to wait anymore I ordered my Rx through 1800 contacts. Guess what, they have to verify your Rx through Warby parker. They will not accept the Rx they send you after your appointment so they need to call Warby Parker. 3 days and counting and they still cannot get a hold of someone to verify my contacts Rx. Something that normally happens the same day of an order. Just go somewhere else.