Breton Village

In my 25 years of wearing glasses, I’ve never had an experience such as at this Warby Parker location. And I love Warby Parker - every other location is full of helpful, friendly associates who educate me, take the time to make sure my questions are answered and ensure that I’m happy with my eye wear choices before I walk out. THIS location.. is NOT like the others. I ordered two pairs of frames after my annual exam, and after they arrived to my home, I took both pairs to this location to have them fitted to my face - something I’ve done with every pair I’ve worn for 25+ years. Immediately, upon walking in, the vibe was different than the Warby locations I usually frequent in Indianapolis. I was “greeted” by two guys both standing beside each other, behind a table - not behind their desk. I explained the reason for the visit, and handed the glasses over to them. They never asked my name to check me into the system, so I’ve had to go back and try to determine when this visit even happened. After a less than friendly welcome and immediately giving me the sense that they can’t be bothered, they quite literally man-handled both my pairs of glasses to the point one pair was just replaced via a warranty last week (finally). They never asked my name and never stepped away from the table, where they stood planted. One guy (the taller of the two) took my glasses and just… bent them. With his bare hands, no heat. He just literally bent the frames, cold, right there in front of me. And when I did speak up and question him and explained I’ve never seen anyone adjust my glasses in this manner he told me this is how he does it and that when the frames are brand new they can easily be bent with bare hands. I questioned him, he did the other pair. At that point, both pairs were so bent they sat on my face crooked and you can easily see with a naked eye how mangled they were. I walked out and took them as they were because I didn’t want him to continue to use an improper adjustment technique which I could clearly see was causing bending and crookedness. And that’s how they stayed until last week. Just last week, the associates at the Carmel location confirmed just how bad the frames looked when they readjusted them and ordered a warranty replacement. I’m appalled that not one, but two, guys work at this eye doctor/eyewear gallery where they literally cannot be bothered to do their actual jobs. They would rather damage my brand new frames than take a few mere steps to do the process correctly. And, because I live 2+ hours from the nearest Warby Parker, I lived with these visibly bent, crooked, and damaged frames for six months until I could arrange another trip specifically to address these issues. I actually love Warby and have been so impressed with both Indy/Carmel locations I’ve visited in the past. I was happy to have another location to visit, but I will not return to this location.

Great selection and great customer service!!

Kate was extremely helpful, patient, and kind. Thank you again!

Impeccable & immediate service!! The store is clean, organized and very well designed as well.

Easy to book an appt and look up insurance. Doctor was friendly and right on time for appt. The appt itself took about 30 min and was quick and efficient. The folks working the store were well informed about what my insurance covered and I walked out getting new glasses for free with insurance! Highly recommend this place for quick and easy glasses appt.