Twelve Oaks Mall

I recommend the store I went to at 12 oaks mall. The staff and the service were amazing! Professional AND friendly without being over the top. I’m only going there from now on.

From start to finish a very smooth and friendly process. I love the frame options available at Warby Parker and the employees were super kind and helpful with showing us options and providing information. I also got an eye exam at the 12 Oaks Mall location which was fast and convenient. Insurance also covered both exam and glasses. Will be a returning customer, strongly recommend and the PRICE is RIGHT.

I've been there twice and the first time was bringing a prescription in to get frames I liked. The experience was so good, I came back to get sunglasses and wanted an eye exam to make sure the prescription on file was still accurate. I got an appt almost immediately (waited 20 minutes). My prescription changed and an waiting to see the results with my new glasses. I also was able to bring in my first pair of glasses for a swap with the new lenses. Very satisfied.

I have been going to this store for several years. Any issue that I have had with my glasses, they are great to resolve. I would recommend them for sure.

Beautiful store, love the earmarked glasses I have worn for years and Whitney the women that greeted and guided me through the process was kind, knowledgeable and made the experience awesome!

Whitney was incredible to work with. She took such good care of my son and I. And then if every place had a worker like Whitney, they would be keeping all of the customers and getting new ones constantly. I will be a Warby Parker customer for as long as Whitney is employed there.

We were greeted and assisted quickly after entering the store (there were a decent amount of people in there for a Saturday afternoon). David, the associate helping us, was super kind and polite. He asked a few questions to help get me started, but allowed me space and time to explore options on my own. The staff was close by but not at all overbearing! Once I picked my frames the checkout process, including checking my insurance and my lens preferences/needs, was so seamless! Can’t wait to get my glasses 🤓

Very nice staff and easy purchasing process.

Eternally grateful to all the wonderful people of Warby Parker Twelve Oaks Mall in their empathy, encouragement, and near-encyclopedic knowledge of eyewear. You know that feeling you get when you find something that works for you, and it works so well, that you just *know* you've found a place that you'll be visiting for years to come? That's how I'd describe this store, and the tremendous folks who work there. 10/10. Highly recommend.

I hadn’t purchased glasses in over a decade. This was my first time selecting glasses at Warby Parker. I’m in my “paying a lot of money for designer glasses is ridiculous” era. The associate who helped me is David. He was knowledgeable and helpful in my frame selection. I must have tried on 10 different frames three times each. David did not follow me around the store or pressure me to make a decision. Instead, he was just the right amount of attentive, should I have a question or need helping picking the right pair. I went with the Monica medium frames. Love them!

The staff was great! Love being able to try on every style while I decide.

Easy to purchase glasses

Whitney was extremely helpful throughout the whole process, from picking out glasses for my kids, getting them ordered, me submitting the prescription online (because I forgot to bring them with me) all the way to picking them up. My kids’ glasses were ready quickly, only a week after ordering them, and when we came into the store she remembered us by name, greeted us, and was super helpful getting adjustments made and making sure the kids were happy with them. Couldn’t have felt more seen as a customer, I felt like she was so kind, welcoming and offered great customer service. It was a great glasses shopping experience!

Pleasant staff, welcoming , knowledgeable. Helpful in checking my insurance coverage. Made sure I was satisfied and answered all my questions. Whitney gave me time to peruse my choices and was very patient.

Great salesperson she was very knowledgeable and not overbearing

Staff always goes above and beyond! You are appreciated!

Dr. Hakim provided absolutely professional, quick, and knowledgeable service.

Great staff and very helpful

Excellent service and incredible selection

Service was excellent. Great price for out of pocket glasses and contacts combo exam. I Don't love that some styles are just not as customizable as they get wider in size.