Village of Rochester Hills

The friendliest and most helpful staff I’ve experienced in an eye glass store. The process was super quick and easy! Definitely recommend if you’re looking for classic selections or trendy pieces without a bunch hassle.

Thank you, Lexi and Anastasia - service was awesome!

From the moment I stepped into Warby Parker, I was greeted with the kind of hospitality that doesn’t just meet expectations—it exceeds them. Lexi was my guide, my calm in the storm of indecision, and my stylist all wrapped into one. I came in unsure—overwhelmed by options, distracted by the weight of “what ifs,” and not entirely confident I’d walk out with anything at all. But Lexi, with a smile that felt like a sunrise and a spirit that said “you’re in good hands,” changed all that. She listened. Not just to my words, but to what I wasn’t saying—my hesitations, my style cues, my need for both function and flair. She moved through the space like someone born to be there, offering suggestions that weren’t pushy, but perfectly attuned. Her warmth never wavered, even as I tried on frame after frame, second-guessed, circled back, and started over. Where some might lose patience, she offered grace. In the end, I walked away not just with a beautiful pair of glasses, but sunglasses that feel like they were designed for me and me alone. I left with confidence, clarity, and an unexpected joy in my step. Lexi didn’t just help me find eyewear. She reminded me—through kindness, poise, and the art of attentive service—that even the smallest everyday errands can feel like moments of luxury when done with care. She is the reason I’ll return. And the reason I’ll tell others: Go to Warby Parker. Ask for Lexi. Let her show you what excellence looks like. Because as Maya Angelou said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” And Lexi made me feel seen.i

Lexi was fantastic! 11 out of 10.

Lexi was AMAZING. Second time working with her, and both times she was so helpful and fun and patient.

Skyler, Austen and Lexi are amazing!

First time in this store. A young lady greeted us immediately and she was so personable, friendly and not pushy. I showed her a picture of what style frame my daughter liked and she was quick to find us some samples to try out. The process to order glasses was quick, we were in and out in less than 20 mins.Thank you!

Lots of options, Friendly and knowledgeable staff. Quality products!

Manager and her sales associate were both very knowledgeable and certainly not pushy. Good e-mail follow-up

Great selection of fashionable frames. Very helpful and answered all my questions. Gave me all the time I needed to browse & try on.

The staff at Warby Parker was friendly, helpful and efficient when I chose and ordered my frames. Thank you.

Imani was so fantastic and helpful in getting a pair of glasses repaired for us. The staff is very friendly and welcoming. I would recommend stopping in and giving them an opportunity to earn your business.

Great experience! Everyone was super nice and helpful.

Great experience and great service for our first purchase. We were helped quickly and provided with friendly and knowledgable service. We will be back.

Great team!!

The store was so clean and organized so well. The lady that was helping me was amazing, and really helped me with showing me the different options that were available. I bought 2 pairs of glasses, and will be back!

What a productive and FUN experience my teen daughter & I had at this location! We went to 5-6 other places looking for frames and Warby Parker had by far the coolest selection of frames and great pricing! The first time we stopped in Austen was pro-active and took daughter's PD measurement in case she was not able to return in person -- brilliant idea! Alexus has the best energy and she knows her stuff!! She was super-helpful with frame suggestions, placing our order and expediting the order! Did not plan on adding sunglasses but we did! Went to in-network optometrist for exam and then stopped back here to order the frames she loved, then filled out quick & easy out-of-network insurance claim for frames. Both Austen & Alexus were the perfect blend of (1) professionally-informed so I felt very confident about making this first purchase at Warby and (2) individually-attentive to my daughter's needs/likes/concerns to ensure she made the right purchase! So grateful for their help!

This is the best Warby Parker store I’ve been to. Everyone is incredibly helpful and friendly, but a special shout out to Alexus and Skyler for being so accommodating and fun to shop with. Highly recommend!

Imani is the best!

this warby parker is sooo nice. Alexus was very helpful and helped pick out frames with me! everyone there was so helpful and nice. there was very cool blonde person who greeted us at the door. and someone (i think the manager?) was very friendly, they talked to us about all the frames they have. overall, a wonder experience with a great staff of people who are eager to help :))