Ridgedale Center

I had a magnificent experience at the Warby Parker store in Ridgedale Mall. I received the perfect amount of assistance and opinions when I asked for them. I did not feel rushed and left the store very excited about the three pairs of glasses I purchased. This is my second shopping experience with Warby Parker

My wonderful saleswoman listened to exactly what I said and proceeded to pick out one frame for me (might have even been in the back room). I LOVED them even before they went perfectly onto my face. These are going to be my all-time favorite pair of glasses --- after buying glasses for the past 55 years! Wow. I can't wait for them to arrive! Thank you!

Nice store with friendly staff. They were super helpful and getting everything set up was a breeze.

The ladies that assisted my son and I were very helpful and informative. We had a great experience

Amazing experience today. The person who helped me not only did a wonderful job with suggestions, she was so kind to my son who had to come with. He had a blast trying on “his own glasses” while we finished up. Such a welcoming experience.

very helpful and efficient

I left this Warby Parker location incredibly frustrated and disappointed by the lack of customer service. I came in with a very simple request: I wanted a copy of the prescription that Warby Parker had previously used to make my glasses. The prescription originally came from LensCrafters, but I had provided it to Warby Parker when purchasing my glasses there. Instead of receiving any meaningful help, I was told by the associate that it was “illegal” for her to provide me with a copy. If there is a legitimate company policy or records-retention issue preventing Warby Parker from providing it, that should have been clearly explained. Instead, I was given a sweeping legal explanation with seemingly very little effort to verify whether it was actually correct, look into my account, involve a manager, or offer me another way to obtain the information. What made the experience even more disappointing was that the other associates were standing nearby and appeared completely uninterested in helping resolve the situation. No one stepped in, offered another solution, or seemed particularly concerned that a customer was leaving frustrated. There was plenty of staff present, but virtually no initiative or customer service. I wasn’t asking for anything complicated—I was trying to access information related to glasses I had purchased through Warby Parker. Even if the answer ultimately had to be “we no longer have that record,” there are about a dozen more professional and helpful ways this interaction could have been handled. For a company that has built its brand around making eyewear simple and customer-friendly, this experience was the complete opposite. The lack of knowledge, problem-solving, and basic willingness to help was extremely disappointing. Edit: Customer service had no issue providing me with my prescription. This would make a great learning opportunity for staff.

I had a great experience. I’ve always liked Warby Parker’s selection and styles, so when I found out they do exams and take my insurance, I was very excited. The staff was super friendly and helpful and the exam was quick. I saw the dr on zoom in the exam room. He was very friendly and took the time to explain everything. I highly recommend !

I liked that they leave you alone when your looking but are they if you need them. The process was quick. Everyone was very friendly.

i like to be left alone to choose. They helped when i was ready and sale was quick and easy. Good selection. Good experience. I looked beforehand and triedd them on virtually so i had good idea what i wanted. They’ll mail them.

Excellent service and cheap.

Great store. The person helping me was friendly and knowledgeable!

Smoothest experience I’ve ever had when getting an eye vision test. Really liked that I was able to pick out glasses within the same appointment!

Staff is always friendly and helpful. I've never had an issues walking in to look at or purchase glasses.

The frame selection is fine, but the experience getting an eye exam was terrible. I agreed to the virtual provider option expecting a real person on the other end, but instead they started the A/B test portion with an AI script asking me which was better. It was very slow to respond and frustrating to work with. I felt like I was an unpaid guinea pig helping to train the AI to replace optometrists. After that AI nonsense, there was indeed a virtual optometrist on an iPad who attempted to find an actual prescription for me. This was also a frustrating experience that ended up with him showing the new prescription compared to my old one (from 7+ years ago) to show me how much better the new one was. It was actually worse than my old one. We tried a few more times and I never felt like we actually got a better prescription than my old one, so I'm not actually going to use the prescription they gave me. I'm just going to go somewhere else instead.

Everyone was very helpful right as you walk into the store. I worked with Miranda and she was amazing! I also love a clean and organized store.

Came in because I broke my glasses and they exchanged them for a brand new pair. Same style I was very happy

They have a great 6 month guarantee that has been very helpful. Love the selection and when I used to do the remote purchase I love that they let you select a number of styles to try at home then send back.

Great staff and selection.

Great experience with the purchase of my new glasses.