Biltmore Park Town Square

Friendly and knowledgeable!

I appreciate the ability to check out the variety of glasses. I was greeted, had some questions answered and then began trying on a variety of glasses. It was great to have someone check in on me and then be able to browse. It’s a comfortable atmosphere. When I decided on glasses, help was readily available and it was nice to have input from them.

So glade to have a Warby Parker storefront in Asheville! I have been a fan of their glasses for years and it makes it all the better to be able to go in person.

So happy to have a Warby Parker store near Asheville. I’ve been a customer in Philadelphia and online since the beginning and am thrilled to see a beautiful well staffed store in Biltmore Park. Visited for the first time yesterday and everyone was knowledgeable and extremely pleasant.

Currently pretty irritated with my experience with Warby Parker. Went to the Biltmore Park store on Tuesday, picked out frames, and was helped by a lovely sales associate. She gave me some great advice about which lenses would work best for me, used my insurance and gave me my final price. I paid and left thinking that I’d have my new glasses in a couple of weeks. However, I just received an email saying that the “lab” is out of the frames I wanted and that I would need to choose a new frame. What?? No one said this was a possibility. How can you be out of something that I was able to try on in the store?? I called and rather than getting through to the local store I was sent to a call center. They said I can’t have the ones at the store because they would have to ship them back to the lab. Okay then?? So send them! The person I was speaking with didn’t seem to be able to really help me. Said he’d be back in touch within 48 hours. I’m very disappointed with my first experience with WP. You shouldn’t be taking people’s money for items that they ultimately can’t have.