Waverly

This is by far the worst experience I have ever had in my entire life!!! I scheduled my son for an exam at 5h25 we arrived 10 minutes late and they said they couldn’t take us which was understandable since it was our fault. So we decided to reschedule for another day. So we booked for the following day at 5h15 pm and to be sure to arrive on time we showed up at 5 pm they told us that they couldn’t do the exam for contacts because it wasn’t booked as first timer and asked us if we wanted to reschedule again I have decided to go with exam for glasses and do the rest another day we waited until 5h45 and then they brought us inside ,so we thought finally we are doing this!!halfway they told us there is a technical issue and that they couldn’t finish up and asked us again if we wanted to reschedule.I think they just opened up and they are still trying to figure it out but it was very inconvenient

Super easy and convenient. Customer service was great too!

Very good service. Frames chosen quickly, questions answered and email received that my new glasses are in the works

Extremly helpful in selecting different styles

I went to Warby Parker at Waverly Place because they offer good frames at a fair price, instead of going to LensCrafters or other vendors. They even list Community Eye Care insurance online and have it posted in the store. Because of that, I scheduled appointments online for both my wife and myself for convenience. We drove 40 minutes and arrived on time. However, when we got there, the tech told us they couldn’t service us because the doctor is new and doesn’t yet have the credentials to accept Community Eye Care insurance. This was really frustrating and very disappointing, especially since the website and in-store signage both said they accepted it. I hope they update their system or clearly communicate this ahead of time so customers don’t waste their time.