Waverly

First time visit here and I received excellent customer service from the staff who were there around 4pm on 1/16. From the staff who greeted you, to the opticians to the doctor, everyone was helpful, knowledgeable and friendly. You can tell a difference between adequately trained professionals vs people who are just employees. I left my prior provider due to lack of customer service and knowledge of the products they sale. Professionalism was top notch here!!

Amazing staff! Love the options! Awesome prices! Incredible experience! Everyone I encountered at this location was incredible. Highly recommend!

Quick, same dsy appointment, bery helpful

Every single step of the process was incredible. Staff is very friendly, displayed patience with customers, and were professional. I highly recommend this office.

I arrived five minutes early checked in sat for 45 minutes only to find out they forgot about me zero help no concern from the employees zero stars will never go back. Thanks for completely wasting my time!

Love the selection and the service. However after 3 purchases over as many years I have realized their lenses simply scratch too easily. And the warranty for scratches is half of what other retailers offer. Bought a new pair today elsewhere for $100 less and a longer warranty.

From the minute I walked through the door, everyone was so polite and informative. I didn’t have to ask any questions because it was explained step by step from start to finish. A perfect experience!

They helped me select a frame and spent a lot of time well beyond their closing hours. I appreciate their patience

I have to admit, I don’t ever leave reviews on places, especially negative ones at that. However the experience my husband and I had at this store today needs to be shared because it was disgusting. We walked in with my husbands broken glasses (third time we’ve had to get them repaired by the way because of the screw falling out, but that’s neither here nor there). To the stores credit, we got them fixed quickly, got them refitted for him no issues there, until my husband notice a small gash on the right side of the frame near the lens. This gash was not there prior to the screw being replaced on the glasses. My husband noticed this and said something to me but ultimately was just going to not say anything. We did have to have them adjusted once more because they were still a tad loose. The lady who was working the machine behind the desk, with large black glasses, as she was adjusting them I pointed out the small gash and that it hadn’t been there previously. I asked her to take a look. She proceeded to look at it and I kid you not - told me she didn’t see anything. While she continued adjusting my husbands glasses I asked if it was something that could be buffed out because it hadn’t been there previously. SHE IGNORED ME. I was standing right there, speaking directly to her. So I figured, hey she’s working on this machine maybe she didn’t hear me and I asked her the same question a second time to which she said no it couldn’t. So after she was finished, she proceeded to try and hand the glasses back to me. I said, hey uh- there’s a gash here now and it didn’t have it there before. Like, we need to do something about this? To which she GASLIGHTED me, PRETENDING SHE COULDNT SEE what I was talking about, even after I held them up closer between us. After a few minutes of her telling me she couldn’t see it or feel it (it was really really obvious and she was wearing thick black glasses so I knew there wasn’t anything wrong with her eyes) she proceeded to tell me there was nothing so could do about it and that it was an older pair of glasses and so yeah, sorry. And then she told me that they are older and I think she said they don’t sell them anymore (It’s the Percy pair of glasses by the way, look it up on their website, they still sell it). At this point im fuming because I’ve never been gaslight to my face by someone and don’t understand her deal. So she kept giving me lip service and finally I just okay, is there anyone else I can speak with? And I had to say more than once because she kept talking over me. There was someone who spoke with me - I assume was some sort of person that had a little more authority than her. He “checked” the back and said they didn’t have a brand new pair to replace them with (after looking at them) but he could give us the model out on the floor and replace them. Oh wait - but didn’t this lady just say these glasses were old and they didn’t have any?! I did take the pair on the floor, but I do feel like that could have been lip service, as neither of them were particularly friendly. I’m not sure if the lady in thick black glasses was having a bad day or what, but DAMN. HORRIBLE customer service. And I’ve worked in customer service. She was straight up RUDE. I hope the store manager does something about her and actually takes this post seriously. I shouldn’t have to deal with her messing up the stuff I brought in and then get told there’s nothing she can do. Kind of like if I brought my car into a car repair shop and they damaged my car while in service and then just to get told with attitude that there’s nothing they can do. Shame on you Warby Parker Waverly for letting someone like that work there!

Excellent service!

My sales representative Tanner was fantastic. He was knowledgeable on the styles and quick with the check out process.

Great experience with Jason today at your Waverly (Charlotte) location. . I would definitely recommend.

Excellent staff and service!

I visited Warby Parker for my comprehensive eye-exam for glasses and contacts given I already purchase my contacts and glasses through them. I was able to not just meet my convenience, but was astonished by the service. Aerial and Elizabeth greeted me on entry and while dealing with a bad patient/customer with unreasonable needs. They were able to make me feel attended to, and appreciated during delay. Dr Dobb's is one of the most detail oriented eye doctor's I've had the pleasure of having. She found both my eyes had changed for vision, and ensure I left with the ideal rx for glasses/contact. She went as far as to notice the incorrect fitting of contacts I've worn for years, and let me have trial for the ones I will now switch to. To end it I left with the perfect pair of glasses. If you are looking for a convenient eye exam near Waverly and already love the quality and pricing at Warby Parker, look no further.

Had such an incredible experience with Warby Parker in Waverly. Excellent customer care and professional, friendly employees. Cannot say enough about this place- from making the appointment to finding the best glasses for me, everyone there was just amazing!

Excellent service, helpful, knowledgeable and friendly staff.

Love the styles and knowledgeable staff at WBP.

Great experience at this store! I will always purchase glasses here because of how seamless and straight forward the process is.

I unfortunately cannot review just the online portion of Warby Parker because the app version will not download to my phone. This review is solely for the Warby Parker website and not for the Waverly location. I signed up for an account on the Warby Parker website and had the website calculate my PD. Selected my glasses and went to review my prescription and PD before checking out to ensure accuracy. But every time I tried to review my prescription, it either would not load or would be blurred out. Needless to say, I did not order the glasses as I could not have a "trust me bro" moment with WP. I was annoyed, but decided to chuck it up as a loss and order from another website. I then tried to delete my WP account on several occasions and I continue to receive emails that my request couldn't be processed as they were not able to verify my email address and name. But when I go to the WP website, I am logged in and my email address and name are correct in my account. 10/10 wouldn't recommend. The entire process was unnecessarily difficult.

This is by far the worst experience I have ever had in my entire life!!! I scheduled my son for an exam at 5h25 we arrived 10 minutes late and they said they couldn’t take us which was understandable since it was our fault. So we decided to reschedule for another day. So we booked for the following day at 5h15 pm and to be sure to arrive on time we showed up at 5 pm they told us that they couldn’t do the exam for contacts because it wasn’t booked as first timer and asked us if we wanted to reschedule again I have decided to go with exam for glasses and do the rest another day we waited until 5h45 and then they brought us inside ,so we thought finally we are doing this!!halfway they told us there is a technical issue and that they couldn’t finish up and asked us again if we wanted to reschedule.I think they just opened up and they are still trying to figure it out but it was very inconvenient