The Mall at Short Hills

First and positive experience at Short Hills Warby Parker. I had my prescription from eye doctor that I shared and the staff helped me try on various frames to find what worked best for me. They also suggested sunglasses that I liked. The optician I worked with was helpful in deciding what fit best and looked best on me. The turnaround time is promising vs. my prior experience. Hopefully they do arrive in the 5 - 7 days indicated. They were also helpful in figuring out the best option to use my insurance. I would recommend!

My experience at Warby Parker was excellent! Everyone was friendly and helpful to both me and my daughter. This was my first time ordering progressive eyeglasses, and the staff made the process smooth and easy to understand. I really appreciated their patience and guidance throughout the visit.

Great, friendly, knowledgeable staff; very comparative pricing

Excellent service, variety of options.

I booked an eye exam (no contacts) and had a great experience. There was a little hick up with the pricing ... but it was all solved quickly and without any hesitation. Thankfully, my prescription stayed the same so no new lenses for me... so I can't tell you about that experience ... However, I can say that the store is fab and probably the nicest around the North Jersey area. Definitely stop by.

Excellent Service! Very knowledgeable and helpful Doctor and Staff!

I highly recommend Warby Parker, their eye exams are great and the prices for contacts and eyeglasses are very reasonable

Visited recently with my sister and was browsing all the different styles they offer. We both walked in with the intent of purchasing. There were at least 4 free employees standing around talking to each other in the middle of the store. Not one of them approached us to help. We weren’t greeted and we shopped around for at least 20 minutes. Disappointed by the quality of service and left a bad taste in my mouth. Keep in mind this is my first time in a Warbey Parker. We felt weird about this and walked out.

Super helpful, best experience I've had shopping for glasses, will return next year, and I'll get my eye exam here too. Can't beat the price for the service.

Interesting. It was a new experience for eye exams. Felt more like an Apple store, and all the equipment was newer than I have seen before. Honestly, it's the only place I'll go from now on for routine eye exams. The whole process from walking into the store and immediately being greeted to the exam and even the checkout afterward was superior to any other eye exam establishment I have been to.

Quick and easy for eye exam and glasses!

this is my first time in the store and I had an excellent experience. My sales person was very kind and helpful and patient. I will definitely be going back.

As soon as I walked in, a young salesman approached me & asked how he could help me. We went over the insurance, he pulled out the framed I was interested in, etc. Since customer service in retail is largely a thing of the past, I was impressed with his positive attitude....and I told him so. :-)

First time in the store and from the moment I walked in, it was an amazing experience! Orlando was extremely helpful, knowledgeable and efficient. The entire process was a breeze and I cannot say enough how much I recommend this store

Excellent experience, staff were helpful, knowledgeable, and store had a large selection of nice quality frames. Sales Rep Nick was very helpful, and I got the perfect set of glasses. Great place to get glasses!!!!

Friendly staff and prices are extremely reasonable plus I love their designs 👍🏽👍🏽

Staff was very knowledgeable and helpful. I was very pleased.

Great store. Very helpful staff . Great to be able to try on product .

I have been a loyal customer of Warby Parker for many years, and I thought that the service was good. But today, Abena repaired my glasses in such a friendly and professional manner that I have to give Warby Parker at the Short Hills Mall an excellent rating.

While the experience at the Warby Parker store has been pleasant, the experience afterwards has been nothing short of a nightmare. The first pair of glasses arrived after three weeks, well after they were initially promised -- and that only came after I had to talk to MULTIPLE customer service representatives to get an answer about the status of my glasses. I was promised that supervisors would reach out to me, which never occurred. When they were finally sent, I was sent the WRONG pair -- both in terms of prescription and frames. I took the pair to the store to return it, and, again, had a pleasant experience with the store associates. They promised me that they had ordered the replacement pair with expedited shipping. I am now encountering the same issue that I had originally, with my order being stuck in the "processing" phase. We are now approaching two months with no progress on this order. Each time I reach out to an associate, I am told I will be updated on the order; I rarely hear back. In sum, the store itself is wonderful, with friendly and helpful employees. Warby Parker as a company and laboratory are seemingly incompetent, and I would NOT recommend. Upon further research, my experience is not uncommon.