Willowbrook Mall

I rated our experience a 10 because, from the moment my seven year old daughter and I walked through the door, the entire experience was exceptional. My daughter normally has a high level of nervousness whenever she has any type of medical appointment. It does not matter what kind of doctor we are visiting, there is usually some anxiety involved. But from the very beginning, the staff at Warby Parker made my daughter feel like a CHAMP! I honestly cannot remember seeing her this relaxed and comfortable during an appointment. Our first interaction was with a female technician who welcomed us and helped get us established as new patients. She was amazing. She took her time with us, clearly explained our insurance benefits since Warby Parker is in network for us, explained what we were entitled to and walked us through how everything would work. She was knowledgeable, patient, pleasant and made the entire process easy. Then we met the optometrist, and I cannot say enough about her. This is my daughter’s third optometrist, not because we had bad experiences with the previous doctors, but because changes in our insurance required us to find another provider. All of her previous optometrists were good, but this optometrist EXCELLED THEM ALL. Her professionalism was outstanding, but what impressed me even more was the way she engaged with my daughter. There is a difference between someone who knows professionally how to work with children and someone who genuinely has a natural gift for connecting with them. Nothing about her interaction with my daughter seemed forced, rehearsed or simply part of doing her job. It was natural. I sat there and watched the examination, and I was extremely impressed by the way she communicated with my daughter, encouraged her, explained things to her and made her feel comfortable throughout the entire process. She did not merely examine my daughter’s eyes. She made my daughter feel safe, confident and important. That meant a great deal to me as a father. After the examination, we worked with another gentleman who helped my daughter with selecting her glasses, and once again, we encountered another amazing employee. He was patient, personable and wonderful with her. So this was not simply one outstanding employee who happened to make our visit special. Every person we encountered contributed to the experience. The facility was clean, the staff was knowledgeable, and every interaction was beyond pleasant. But perhaps the greatest compliment I can give is what happened AFTER we left. As we were driving home, my daughter was talking about the people at Warby Parker as though she had known them for years. This was her FIRST VISIT. For a seven year old child who normally experiences nervousness at medical appointments to leave her very first visit talking about the staff with that kind of comfort and excitement says more than any rating ever could. That is why I gave Warby Parker a 10. I am extremely thankful that our insurance changes led us to this location. What began as simply finding a new in network optometrist turned into discovering a place where my daughter was treated with professionalism, patience, kindness and genuine care. You did not just gain a new patient today. You gained a very grateful father. Thank you to the entire team for making my daughter’s first experience with you one that she will remember for all the RIGHT reasons.

Easy to reserve appointments online. Dr. Choe was very thorough, considerate and knowledgeable with my concerns and questions. Offered great advice given my profession and working style. Staff was also very helpful in ordering contacts and purchasing glasses. Will visit again.

The Warby Parker at Willowbrook has by far the most knowledgeable staff. They are also courteous and truly helpful through this process of selecting the right glasses for your needs.

The support staff here is amazing and well trained. I’m still impressed by how patient they were with my teenager. I will always continue to use them even though they are not my closest location.

All the staff here is super friendly and welcoming. Thank you to Angel P. for helping me out today to get a new pair of glasses and for offering to clean and tighten my sunglasses. Appreciate the quick and efficient service. Will update once I receive my glasses!