Smith Haven Mall

Super helpful and kind staff!

Poor communication and customer service. Was told in the store that it takes 7-10 days for it be shipped I’m on the 12 th day… nothing. Tried to look on line to track my package, but something is wrong with their web site, “ something is wrong try again later”…. Called number and it is “calendar days 7-10” 🙄 and my order is in the middle of a lab upgrade processing delay (which began August 11th). Purchased my glasses on the 12th, never told of this 3 day delay that could happen or that 7-10 is “calendar days”.

I was on my way to the Sunglass Hut and saw Warby Parker. I found a stylish frame quickly and was helped immediately by a team of lovely women. I will definitely return to Warby Parker.

Mia was the best. 5 stars. She greeted me very professional and hence sold me a pair of glasses. I am in business and it was a pleasure to meet a young enthusiastic person who closed me and I’m tough to close.

Customer service was great. Ann was very knowledgeable and helpful in picking out frames. Relaxing atmosphere.

Staff very helpful, offered suggestions, not pushy. Very positive experience.

by far the best customer service i’ve had in a while. Ann the sales associate was the nicest and most caring women I have ever met. I had an issue with my insurance and she did not give up. She made sure I got it figured out. It was so refreshing to actually have a person care so much. I feel like now a lot of sales associates don’t as much any more as everyone just online shops. Overall, Ann helped me and went above and beyond and you could tell she really loves her job and cares about each customer that walks in.

Our trip to Warby Parker today was a first for us. I was impressed with their TV commercials so I wanted to fill my new prescription at a local mall. We were greeted by Grace, a very nice salesperson who gave us a little time to look around on our own. She then offered to help us which we gladly accepted. Grace was extremely knowledgeable and assisted us in choosing the right frame for my face. She made valuable recommendations while never pushing us to make a decision. Thanks to her she made our eyeglass shopping experience a pleasure. I will highly recommend her and Warby Parker.

The doctor and staff were friendly, knowledgeable, and efficient. All around a wonderful experience.

Excellent customer service

First time at Warby Parker and it was a wonderful experience. Love the stores lay out. Had an eye exam with Dr. Hans who was very nice and informative. I appreciated the way he explained everything throughout the exam. I then browsed the store and appreciated that the store clerk offered assistance but allowed me to try things on independently. Once I had an idea of what I liked she was extremely helpful and helped me in finalizing my selection. Ended up getting glasses and sunglasses and can’t wait for them to arrive! I will definitely continue to come here for future eye exams and glasses.

The giant floormat at the entrance to Warby Parker says -- "Happy to see you" and the person who helped me made me feel exactly that way. WP was an easy shopping experience and they will ship my glasses to me [or you can pick them up at the store]. I have long been a customer at Costco Optical [just across the street] and WP is by far a more pleasant experience and at WP you don’t have to be a “member.” PS - My new glasses arrived at my home in less than a week.

Great experience at Warbu Parker @ Roosevelt Field Mall. Great selection, fair prices, no hard sell. My sales associates were extremely attentive and patient!

Very accommodating. Answered every question in layman’s terms. Took there time with me. Never felt rushed.

Good service at this first time store

Wonderful and fun experience working with a knowledgeable, professional, and personable salesman. I enjoyed trying on and selecting 3 pairs of glasses and appreciated the final suggestions made by the sales professional. And the rosey tinted sunglasses were wow, perfect for me. And the pricing was in line with my budget. All aspects of purchasing process were well explained to me.

It’s a great place to get glasses! They have a lot of different options, and the fact that they offer an eye exam is so nice!

Amazing

Everyone was fantastic. Personable, knowledgable and helpful. Christian, Ann and Dr Hans make a fantastic team. There was also a woman on the floor who left before I caught her name who checked me in and was super sweet as well.

The salesperson was beyond competent and helped me choose the perfect pair of reading glasses and sunglasses.