Rockefeller Center

I recently got my glasses at another Warby Parker location, but the prescription seemed a bit off. I came to this location to get it rechecked, and I’m so glad I did! The staff were incredibly helpful and kind. I explained my situation, and although I forgot to get the associate’s name, she was absolutely amazing. Because of my schedule and how busy the weekend was, she helped me book an appointment at another location to make sure I could be seen as soon as possible. She went above and beyond to assist me, and I really appreciated her generosity and professionalism. The vibe of the store was super welcoming. Overall, a great experience!

Earlier in the day, I called to reschedule my 4:00 PM appointment to 4:30 PM. The representative on the phone confirmed the change, and I even left work early to ensure I arrived in time. I showed up early for the 4:30 appointment that had been confirmed—but when I arrived, I was told the appointment could not be honored after all. To make matters worse, the staff member I spoke to in-store was incredibly rude and dismissive. I was shocked by the lack of professionalism and the complete disregard for the fact that I had confirmed the time change ahead of time. This experience was not only frustrating and inconvenient but also a poor reflection of the customer service I’ve come to expect from Warby Parker. I hope this situation will be addressed seriously, and I would appreciate it if someone could follow up regarding how it will be handled going forward.

I went to Warby Parker Rockefeller Center a handful of times over the past few months - looking at frames, getting opinions of friends, and finally taking the plunge to order some glasses. Lisa helped me through the buying process, quoting different enhancements for the lenses and beyond. Her patience and kindness made the experience enjoyable. Now, I have my new glasses and sunglasses and LOVE them! Would definitely return for future pairs of glasses!

Beatrice was incredible!!! She fixed my glasses in 30 sec. I wish every store was like that!

I was long overdue for an eye exam and down to my last pair of outdated contacts. This morning I booked an appointment online and just a few hours later I was sitting comfortably in-store, waiting to meet with the optometrist. Dr. A was incredibly personable, knowledgeable and listened to my needs. She was clearly busy today, but still maintained a professional, happy and polite attitude. If I had realised it would be so easy, I would have gone in months ago!