Rockefeller Center

Attentive staff and economical solutions. Made my visit easy and enjoyable.

Beatrice was very helpful with my appointment, glasses return, and purchase, and she was super friendly. Dr. Mekawy was also great—she was very thorough with my exam, took the time to explain everything, and addressed all my concerns in detail. Overall, I had a great experience at Warby today.

They are professional

In Italia non trovavo gli occhiali per me nonostante andassi in negozio di ottica pieno di occhiali firmati. Sono venuta a NY in vacanza ed ho trovato il Warby Parker. Tanti occhiali da provare senza problemi e i commessi tutti gentili. In poco tempo ho trovato i "miei" occhiali, finalmente! Semplici e leggeri. Sono rimasta contenta del mio acquisto.

After a terrible experience on the UES location I tried again here. Everyone was great and it was a seamless experience. Special shout out to the optician as well!

Staff is super friendly and patient! I arrived early for my eye exam and was seen right away. The doctor was very thorough. I love their glasses!

My experience was great. From the exam to the end process of picking my frames (which included a pair pf prescription sunglasses), the visit was effortless and seamless. I would highly recommend to anyone purchasing the same rather than visit an traditional optical store. Warbu Parker saves you $$$ and you get fashionable eyeglasses at the same time.

I'm not someone who post reviews, however I absolutely must in this case. I dropped then stepped on my glasses in the middle of my workday today. I completely broke off the left arm, and the screw backing was bent with the screw still inside 😔.... it didn't look like it could be fixed. Beatrice Joseph an optician at Warby Parker Rockefeller was able to perform a miracle fix on my glasses, ensuring the perfect fit and functionality. Great staff at this location. Thank you again Beatrice!

stopped in my local Warby Parker to have my lenses renewed, I have a new prescription. Their prices have risen quite a bit. They are no longer "breaking the mold" but have aligned their prices with all of the other major eyeglass chains. What a shame :-(

Updated review: after posting a 1-star review, I received a call from the store manager who is working to make things right. I appreciate her accountability and customer service. Original review: I was convinced to get my reading RX in the lenses of my sunglasses. Now can’t use them. The prescription and the polarized lenses makes them unbearable. I went to the Rockefeller store to get the prescription lenses removed and to have them replaced with regular lenses. I was told simply replacing the lenses would cost $130 and the salesperson say it would be cheaper if I just bought a new pair for $95. That is so unbelievably callous, wasteful and ridiculous! I reached out to customer service and they responded with, “We are really sorry this happened, and we understand the frustration it is causing you.” No attempt to make it right. They lost a customer and I will tell everyone I know to avoid them.

The service at Warby Parker was truly exceptional. The doctor who performed my eye exam explained each part of the process clearly and gave me helpful options so I could make the best decision for myself. Camila guided me through every step, from the moment I walked in until the very end. She was incredibly kind, patient, and knowledgeable, making the entire experience smooth and enjoyable. I 100% recommend her! If you're planning to visit the store, don't hesitate to ask for Camila - she will make sure you're taken care of with top-notch service.

I always have a great experience at this location! From being greeted upon arrival to the exam to the selection of the glasses, everyone is super friendly and so good at what they do!

I can't simply say enough how my experience was outstanding!!

Very quick and thorough exam.

Wonderful staff and Doctors.

Dhiloren went above and beyond fixing my glasses. Nice store and nice team

I recently got my glasses at another Warby Parker location, but the prescription seemed a bit off. I came to this location to get it rechecked, and I’m so glad I did! The staff were incredibly helpful and kind. I explained my situation, and although I forgot to get the associate’s name, she was absolutely amazing. Because of my schedule and how busy the weekend was, she helped me book an appointment at another location to make sure I could be seen as soon as possible. She went above and beyond to assist me, and I really appreciated her generosity and professionalism. The vibe of the store was super welcoming. Overall, a great experience!

Earlier in the day, I called to reschedule my 4:00 PM appointment to 4:30 PM. The representative on the phone confirmed the change, and I even left work early to ensure I arrived in time. I showed up early for the 4:30 appointment that had been confirmed—but when I arrived, I was told the appointment could not be honored after all. To make matters worse, the staff member I spoke to in-store was incredibly rude and dismissive. I was shocked by the lack of professionalism and the complete disregard for the fact that I had confirmed the time change ahead of time. This experience was not only frustrating and inconvenient but also a poor reflection of the customer service I’ve come to expect from Warby Parker. I hope this situation will be addressed seriously, and I would appreciate it if someone could follow up regarding how it will be handled going forward.

I went to Warby Parker Rockefeller Center a handful of times over the past few months - looking at frames, getting opinions of friends, and finally taking the plunge to order some glasses. Lisa helped me through the buying process, quoting different enhancements for the lenses and beyond. Her patience and kindness made the experience enjoyable. Now, I have my new glasses and sunglasses and LOVE them! Would definitely return for future pairs of glasses!

Beatrice was incredible!!! She fixed my glasses in 30 sec. I wish every store was like that!