Union Square

Popped in with my Partner while he shopped around for new frames. Zach was great about answering all my questions about glasses and Ant handled my contacts on point. I did not catch the techs name that fixed my nose pad but she was fast and the fit is sooooo much better. Thanks y’all.

Hazel and Nikeem were wonderful help helping me pick out a new frame in store and adjusting an online order I had.

I fell asleep on my glasses causing one of the legs to bend slightly outward. Came in for some help and the staff was courteous and welcoming. They fixed the legs!!

Art was incredible and fixed my broken glasses

The optometrist was lovely and attentive, but the sales associate, Britanny, was extremely pushy when trying to make commission. It was mentioned to them several times that I was a little behind schedule, and in turn would like to return on a consecutive day to make a purchase. I asked if I could simply pay for my exam, and the response I received was: “It only takes two seconds. You have to.”. Once I once again refused and mentioned my schedule conflict, the sales associate walked off to a supervisor and started while pointing my way and rolling her eyes during their conversation. This not only made me feel extremely uncomfortable, this has also caused me to never want to purchase from Warby Parker or return for an eye exam; Especially as a younger customer, I felt extremely targeted and looked down to. It was such a shame to have had such an experience and I truly hope those who visit the store after, whether in the same circumstance as me, or of the same age group/demographic have an experience that lives up to the customer service standards that Warby Parker advertises.

The whole staff are amazing. Great customer service.

Welcoming, thoughtful questions and was very knowledgable about product and took his time to ensure I was happy about the glasses.

I was able to schedule an eye exam that same day. The staff was super helpful and friendly, specially Zack!

Visited the Fifth Avenue store. Heard good things about Warby so decided to try it out. Service was great; informed and attentive, really nice selection and prices were beyond reasonable. I will patronize them going forward.

Friendly, welcoming, knowledgeable, staff. From scheduling my appointment online to Communication to confirm my appointment also offering other options to check in, eye exam prep and then the exam were all excellent

Just walked in. Great experience

Staff are all so friendly and knowledgeable

Bailey was knowledgeable and patient, answering all my questions and making the process easy, while the supportive, skilled team worked seamlessly together to provide excellent service.

I don’t know why they would brand the store “union square” when fifth ave sounds so much nicer. Anyways- I’m always pleasantly surprised when I go in, and the prices are incredible.

This review is overdue. I have been going to the Union Square Warby Parker for all my Warby glasses and every time I walk in I am greeted with a smile by the reps at this store I will name 3 of them for starters although they are all very helpful. Kim, Chris & Nikeem have been helping me with all my eye glasses and the fact its in my hood I love walking in getting help when I need it. They are professional, very pleasant and efficient. They are deff Warby keepers. They make an effort and are always helpful. Thank you guys for making my vision better. :) Warm Regards, HANA

I went to have an eye exam and buy glasses. I had a great experience, was welcomed by everyone as I came in, was told exactly how long I’d wait for the exam and then got called early. Then it was time to pick my glasses… I am NOT an easy shopper for glasses. I’m so indecisive and the an hour to pick something. In swoops wonder Warby Parker employee Nikeem! Nikeem was able to put me as priority while multitasking many customers. He always came back to check in and make sure that I was satisfied with whatever pair I had on. He gave honest opinions and thorough responses to my questions. He made me feel like a star and made sure I was getting the best monetary purchase out of the multi-pair discount. I would not have walked out of here feeling like a queen without his help! Every Warky Parker employee working at this location on Tues 5/27 from 4:30-6pm were fantastic! Thank you!

Very nice staff! My nose cushion thing broke (after many, many years of daily wear) and all I needed to get it fixed was to walk in. So fantastic. :)

The folks here are super friendly and helpful. They have all the cool new machines for eye exams.

Customer service was excellent. Greeted and assisted with a pleasant attitude. I love my glasses.

AJ Daniel's was beyond helpful And had amazing taste, was honest when needed. So happy with the service.