Union Square

Wonderful customer service! Kind, efficient, friendly. I was helped by Ant, and he was a delight.

I had an ongoing urgent eye issue, confirmed by the doctor at another Warby Parker location. I was told repeatedly that this location had an ophthalmologist on site who could address my condition. I even reconfirmed before coming in. Yet when I was literally 5 minutes away, I was informed there was no ophthalmologist available. This meant I wasted time, money, and energy visiting two different locations while still in pain, with no care provided. To make it worse, they put me through a routine eye exam and recorded prescription numbers, despite knowing I had an active infection and that any prescription would inevitably change once treated. It felt careless and exploitative. The complete lack of communication, misrepresentation about having an ophthalmologist, and disregard for my urgent medical condition was unacceptable. This was a total failure in patient care, professionalism, and basic respect for a patient’s time and health. If you need more than a basic vision check, do yourself a favor and go elsewhere.

Been a customer for several years now, usually at the Greene St store in Soho, NY. Always great service. But since having moved, went to the store on E.15th on 5th Ave. for new pair, and was assisted by Ariel. She was so patient and helpful, not only in picking new glasses, but also with new prescription, which I had questions on since getting prescription readers. She's phenomenal and hope she gets a raise!

Very good experience, Zach was great in assisting me with my purchase. He didn’t miss a beat, he recommend frames without being overwhelming, told me what looked better, gave me additional options when I needed it and answered all of my questions efficiently and politely. I was in and out with glasses ordered within 30 minutes. I would recommend it! And give Zach a raise, he was great to work with!

Went to go get glasses fixed! Service was quick and the optician Kim was amazing and helpful

Tremendously friendly and knowledgable starting with the greeter and including every touchpoint: tech who performed initial medical screens; Doctor who performed examination; sale rep who walked me through frames.

Ant was so helpful! He took the time to pull great frames for me and was so patient as I navigated what I was looking for. Was also very helpful in explaining payment.

I really like this store! The team is professional, trustworthy, and always so kind. I especially want to give a big thank you to Nichole, who did an amazing job bridging the gap between my sensitive optic nerve and my new eyeglasses. She was incredibly patient and truly excellent!

I stopped by Warby Parker to see if my glasses could be fixed. They were stretched out and one screw was loose. Ant’s customer service was excellent! Plus the glasses were cleaned and I got a new case to protect them! Super nice, warm person! Now I feel like I have new sunglasses! Thank you!

Warby Parker staff at the Union Square location are excellent! They did their best to problem solve and always with a smile and patient attitude. Thank you!

Worst customer service.

Amazing experience! They fixed my glass (it was not even from their brand) super quickly and all the employees were super nice! I will probably come back to buy a new glasses!

Great experience in store, but lenses lately scratch very easily compared to older lenses

Great convenient location- every employee is super attentive and helpful, without being a pest. They let you browse in peace if that's the experience you want to have.

From the eye exam to picking a frame, I love the wide array of lenses and how fast and efficient everything was.

Love the options, the staff and the convivence!

Brittany and Ant were absolute lifesavers! I had a time-sensitive issue and they went above and beyond to help. I was flying internationally the next day, and they made sure I had my monthly contacts in time. Super helpful, efficient, and kind—their service really stood out.

Quick, efficient, and friendly

Great Sales Representatives!!

Love Warby. This particular visit was to the 5th Ave Flatiron store. Bailey helped me and she was knowledgable. Friendly and a good listener. I found a great frame easily.