Union Square

Worst customer service.

Amazing experience! They fixed my glass (it was not even from their brand) super quickly and all the employees were super nice! I will probably come back to buy a new glasses!

Great experience in store, but lenses lately scratch very easily compared to older lenses

Great convenient location- every employee is super attentive and helpful, without being a pest. They let you browse in peace if that's the experience you want to have.

From the eye exam to picking a frame, I love the wide array of lenses and how fast and efficient everything was.

Love the options, the staff and the convivence!

Brittany and Ant were absolute lifesavers! I had a time-sensitive issue and they went above and beyond to help. I was flying internationally the next day, and they made sure I had my monthly contacts in time. Super helpful, efficient, and kind—their service really stood out.

Quick, efficient, and friendly

Great Sales Representatives!!

Love Warby. This particular visit was to the 5th Ave Flatiron store. Bailey helped me and she was knowledgable. Friendly and a good listener. I found a great frame easily.

Great options, friendly staff, and competent doctors

Great experience with my eye exam and was able to schedule day of - would recommend!

I’ve been a Warby Parker customer for many years, and I can honestly say their customer service is excellent. The staff is always friendly, attentive, and willing to go above and beyond to help. On my last visit, they patiently worked through manually entering my insurance information so I could complete my purchase without any issues. I do hope Warby Parker streamlines the insurance process in the future so employees can focus on assisting customers more efficiently, especially during busy times. Overall, their professionalism and kindness make every visit a positive experience. Highly recommend!

I Had a great experience at Warby Parker Union Sq. We were visiting from Europe and my son broke a branch on the frame of his prescription glasses. We went at different optic shops in the neighbourhood to try to find a solution (permanent or temporary) given that we did not have the time to wait for new lenses to be prepared. Nobody could help us, but one shop on the other side of Union Square advised us that if a shop could help us, it would be Warby Parker a block away. And indeed, Lemond helped us! He tried several solutions, adapted screws and frames, but just as important as his expertise, he was professional and friendly. Without going into the details, he offered the most cost effective solution given our medical insurrance abroad and as result a new pair of glasses that can last for years. Lemond's colleagues Kim and Paulina also very kindly helped us on another visit 3 days later just before our travel back. This team offered us the best experience we could wish for, and now i understand why even the competition in the neighbourhood send their clients this way.

Dr. Paven was incredible, informative, and kind. Really couldn’t ask for a better eye doctor. Highly recommend.

Lamont fixed an older pair of Warby sunglasses for me that I was still wearing and was not ready to replace. 100% customer service! I’ll be buying all my future eyewear here. Thanks!

I got prescription glasses for the first time and the customer service was fantastic. They helped me identify the frames that looked best on me and pick out the best frames.

First and foremost this is beyond comprehensive knowledge! The eyeglass center At, Warby Parker at, Union Square,NewYork NYC! has brought my vision Heavenly Happiness ! Stay blessed Barry Antonio Gutierrez 🪽😇🪽

Great service! Shoutout to Ant!

No pressure, no upsell. Things I paid Cohen Opticsl for in the past, were included with Warby. Very pleased with the store layout, the quick readings and the amazing selection of frames. Out in less than 30 minutes.