Union Square

Staff was friendly, knowledgeable and helpful

The place was well organized and although there were many options, how things were set up and organized made choosing feel less overwhelming, I went on two different occasions to shop around and both times everyone was really helpful with me. I bought three different styles with my FSA card and had no issues paying.

Great store experience and wide selection of glasses and options. Store associate was very helpful completing order for two glasses.

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ I had an outstanding experience at Warby Parker! The eye exam was thorough, professional, and made me feel completely comfortable. The staff were friendly, knowledgeable, and genuinely cared about helping me find the perfect glasses. My new frames fit perfectly, and the overall service was top-notch. I highly recommend Warby Parker to anyone looking for excellent eye care and stylish, high-quality eyewear!

First time WP shopper today. I brought in rx from a doctor who doesn't provide materials. I always say advertising is irrelevant (if I don't want a Prius, it doesn't matter how many times I have to see the commercial) but in cases where the consumer may not have brand awareness, I see (haha) it works. Price, selection and hipness are as advertised. Might could use more locations, but OK. Best part of the shopping experience was the friendly helpful technician, Vilma. Although I ended up with the style I had in mind going in, she picked out several other good frames, and explained the different options for lenses. Seemed to be only one or maybe two other techs on duty at the moment, but evidently I picked a slow hour, so I was in and out in maybe 20 minutes. Style and quality of frames look good, and my lenses are way out of date, so I am looking forward to picking up my new glasses next week.

I definitely don’t recommend this place, yesterday, November 4, I bought some sunglasses, they gave me the sealed product. When I used the glasses I realized that I had some scratches on the glasses, so I came today, November 5, to have the change done and they told me that I could do it. I chose different glasses because the ones I bought didn’t have them, they went to check if they had glasses of those and no, they didn’t. I chose others again and they told me they didn’t have them either. I think they are not interested in product changes due to factory damage. They are only interested in selling. Nor was the advisor able to tell me what glasses they had available, all he did was go see in the warehouse and then tell me that he didn’t have those glasses available that I chose

It’s the people. They care.

I am so disappointed my current experience. Had my eyes examined and glasses made at the location. Glasses prescription did not work for me and i tried to adjust to it for a few weeks with no success. It was easy to return the glasses but when i tried to get a re-examination i had emails from at least 5 different people who each addressed my email as though it was new and said something different each time. So disappointing - i previously really liked shopping here.

Went in for an eye exam today. The doctor and sales staff were all very friendly and helpful. Exam was on time and she talked me through everything.

My salesperson, Tyler, at the Warby Parker Union Square location on 73rd Ave, was an absolute joy and a phenomenal rep for Warby Parker. Thank you agian!

Nakeem was amazing and saved my glasses! Thanks for your help! I also arrived and was helped in less than 2 minutes. Great customer service!

Staff was friendly and efficient. Listened to my issues/ needs/desires

Ariel took the best care of my son for his first pair of glasses and made it a wonderful experience!

I had a great experience at this Warby Parker, the customer service. There was excellent, and I was able to find a pair of glasses that I really like. Would definitely recommend coming into the store!

Great staff. I love a fast and efficient team. I came, they answered my questions and I was able to get what I was looking for on time.

The customer service by Ant at store 5th Ave and 15th Street is outstanding. Tremendously helpful in showing and helping pick frames for me and my fiancé. Explained policy and most efficient.

Friendly, fast, and ready to answer all my questions

Wonderful customer service! Kind, efficient, friendly. I was helped by Ant, and he was a delight.

I had an ongoing urgent eye issue, confirmed by the doctor at another Warby Parker location. I was told repeatedly that this location had an ophthalmologist on site who could address my condition. I even reconfirmed before coming in. Yet when I was literally 5 minutes away, I was informed there was no ophthalmologist available. This meant I wasted time, money, and energy visiting two different locations while still in pain, with no care provided. To make it worse, they put me through a routine eye exam and recorded prescription numbers, despite knowing I had an active infection and that any prescription would inevitably change once treated. It felt careless and exploitative. The complete lack of communication, misrepresentation about having an ophthalmologist, and disregard for my urgent medical condition was unacceptable. This was a total failure in patient care, professionalism, and basic respect for a patient’s time and health. If you need more than a basic vision check, do yourself a favor and go elsewhere.

Been a customer for several years now, usually at the Greene St store in Soho, NY. Always great service. But since having moved, went to the store on E.15th on 5th Ave. for new pair, and was assisted by Ariel. She was so patient and helpful, not only in picking new glasses, but also with new prescription, which I had questions on since getting prescription readers. She's phenomenal and hope she gets a raise!