Union Square

Great Sales Representatives!!

Love Warby. This particular visit was to the 5th Ave Flatiron store. Bailey helped me and she was knowledgable. Friendly and a good listener. I found a great frame easily.

Great options, friendly staff, and competent doctors

Great experience with my eye exam and was able to schedule day of - would recommend!

I’ve been a Warby Parker customer for many years, and I can honestly say their customer service is excellent. The staff is always friendly, attentive, and willing to go above and beyond to help. On my last visit, they patiently worked through manually entering my insurance information so I could complete my purchase without any issues. I do hope Warby Parker streamlines the insurance process in the future so employees can focus on assisting customers more efficiently, especially during busy times. Overall, their professionalism and kindness make every visit a positive experience. Highly recommend!

I Had a great experience at Warby Parker Union Sq. We were visiting from Europe and my son broke a branch on the frame of his prescription glasses. We went at different optic shops in the neighbourhood to try to find a solution (permanent or temporary) given that we did not have the time to wait for new lenses to be prepared. Nobody could help us, but one shop on the other side of Union Square advised us that if a shop could help us, it would be Warby Parker a block away. And indeed, Lemond helped us! He tried several solutions, adapted screws and frames, but just as important as his expertise, he was professional and friendly. Without going into the details, he offered the most cost effective solution given our medical insurrance abroad and as result a new pair of glasses that can last for years. Lemond's colleagues Kim and Paulina also very kindly helped us on another visit 3 days later just before our travel back. This team offered us the best experience we could wish for, and now i understand why even the competition in the neighbourhood send their clients this way.

Dr. Paven was incredible, informative, and kind. Really couldn’t ask for a better eye doctor. Highly recommend.

Lamont fixed an older pair of Warby sunglasses for me that I was still wearing and was not ready to replace. 100% customer service! I’ll be buying all my future eyewear here. Thanks!

I got prescription glasses for the first time and the customer service was fantastic. They helped me identify the frames that looked best on me and pick out the best frames.

First and foremost this is beyond comprehensive knowledge! The eyeglass center At, Warby Parker at, Union Square,NewYork NYC! has brought my vision Heavenly Happiness ! Stay blessed Barry Antonio Gutierrez 🪽😇🪽

Great service! Shoutout to Ant!

No pressure, no upsell. Things I paid Cohen Opticsl for in the past, were included with Warby. Very pleased with the store layout, the quick readings and the amazing selection of frames. Out in less than 30 minutes.

Friendly and helpful staff.

I walked in and was greeted and shown many different pairs of they guessed a special of buying two prescription glasses. The service and attention could not have been better!

Popped in with my Partner while he shopped around for new frames. Zach was great about answering all my questions about glasses and Ant handled my contacts on point. I did not catch the techs name that fixed my nose pad but she was fast and the fit is sooooo much better. Thanks y’all.

Hazel and Nikeem were wonderful help helping me pick out a new frame in store and adjusting an online order I had.

I fell asleep on my glasses causing one of the legs to bend slightly outward. Came in for some help and the staff was courteous and welcoming. They fixed the legs!!

Art was incredible and fixed my broken glasses

The optometrist was lovely and attentive, but the sales associate, Britanny, was extremely pushy when trying to make commission. It was mentioned to them several times that I was a little behind schedule, and in turn would like to return on a consecutive day to make a purchase. I asked if I could simply pay for my exam, and the response I received was: “It only takes two seconds. You have to.”. Once I once again refused and mentioned my schedule conflict, the sales associate walked off to a supervisor and started while pointing my way and rolling her eyes during their conversation. This not only made me feel extremely uncomfortable, this has also caused me to never want to purchase from Warby Parker or return for an eye exam; Especially as a younger customer, I felt extremely targeted and looked down to. It was such a shame to have had such an experience and I truly hope those who visit the store after, whether in the same circumstance as me, or of the same age group/demographic have an experience that lives up to the customer service standards that Warby Parker advertises.

The whole staff are amazing. Great customer service.