Suburban Square

HORRIBLE!!!! Appointment was at 9:45am was told to arrive 9:40 5min prior to appointment time, got there no one was inside door was locked even knocked called customer service and was told even though your appointment was 9:40 they do open up at 10 o’clock. Went to sit in my car since it’s raining went back at 10:00 again door locked no one in sight knocked on door male coworker answered the door told them I was there for a 9:40 appointment and was told I was late I would have to reschedule or wait due to the doctor having another appointment. Spoke with Bria and Colleen both said they were managers told them both that was unacceptable due to me not being late since came to the site at 9:40. So I called customer service back Briggs helped me out a lot they had another time for 10:30 which I took. This establishment was recommended to me by two coworkers due to them being highly rated by consumers reports magazine. I was highly irritated getting off work 8 o’clock making to an 9:40 appointment waiting until 10 for them to open to waiting another half hour for another appointment to not making it home until 1 o’clock. HORRIBLE HORRIBLE HORRIBLE!!! Maybe I’ll try a different location next year since my job insurance literally covered everything that’s the only plus side of the experience

Warby Parker is a great place to shop for glasses. They have a good variety of frames. Staff are very knowledgeable, helpful and professional. This was my first time buying prescription glasses at WP. I stopped in because I could not find any frames at the locations that accept my insurance. What a surprise to pay less at WP, even though my insurance isn't accepted! I highly recommend.

Had a great experience choosing prescription glasses and sunglasses with Hannah. She was friendly, gave honest opinions of the frames on me. She even took the time to go in the stockroom to find me additional frames not on display. Highly recommend this shopper friendly store!

Attentive, friendly service

Everyone was super kind , above and beyond service . Eye exam took 30 minutes