Suburban Square

HORRIBLE EXPERIENCE-DESERVES ZERO STARS! I had a very disappointing experience today at the Warby Parker Ardmore location with the manager, Bria, who was both disrespectful and rude. Before my visit, I called the store to confirm that the eye exam would be covered by our insurance, and I was told it was. When I arrived, the associate who checked me in also confirmed that the exam was fully covered, but there was a $35 charge for the retinal image—which I agreed to. However, after completing the exam and while I was about to choose my glasses, Bria, the manager, informed my wife and I that the exam was not covered by our insurance and that we would need to pay $120 for the eye exam, stating that the optometrist was a visiting doctor and supposedly not in-network. I explained that both the phone representative and the in-store associate had confirmed our coverage, but Bria was extremely dismissive and rude, saying there was nothing she could do and that we needed to pay. I asked for a manger and she informed that she is the manager (in a rude way). When I tried to continue the conversation, she said " I'm not doing anything for you" walked away, and adding, “Good luck getting your glasses.” I then called Warby Parker customer service and spoke with Rose, who confirmed that Bria’s information was incorrect — the optometrist is in-network and the exam should have been covered. I requested to speak with a supervisor but was told none were available and that there was no corporate contact number to reach someone higher up. As a repeat customer, I am extremely disappointed that a company like Warby Parker would allow this kind of experience—especially from a store manager. Customers should never be disrespected, dismissed, or misinformed about their coverage. No one deserves to be treated this way. After today, my family and I will no longer be Warby Parker customers.

Easy to view choices and excellent staff who helps one figure out what works best and why!

Excellent service at this location with friendly staff, and always a good selection of frames. My wife has a mild dementia and the eye exam went smoothly as Dr. Ravas navigated the process with patience and compassion. Highly recommend.

Great clean location. Was in and out quickly for my exam and purchased glasses.

My experience at Warby Parker was fabulous. Everyone was so helpful. The process was so easy!

Loved how welcoming the staff were! From the tech to the doctor to the staff assisting with finding glasses . Everyone was lovely - can’t wait for my glasses to come in!

If you do not buy glasses here, you really should. It is amazing the selection and the price you pay. I am still flabbergasted that we were able to get two pairs of glasses and sunglasses for $400. The employees are super nice. Brina was outstanding and answered any and all questions and we look forward to shopping at Warby Parker again!!! The best thing here is that they do not upsell you and add-ons and all these little extra fees do not exist. You basically get your glasses for the price that is shown!!!

Parking is horrendous but the service, professionalism and product are well worth it. The staff is 5⭐️’s for sure.

Excellent experience! The eye exam was thorough (10/10), and the staff was extremely helpful. They guided me in choosing the right glasses and provided all the important recommendations I needed

I came in to get a new prescription and to look at glasses and sunglasses, everyone was super helpful and friendly, appointment was on time. I really like the selection of glasses for narrow faces.

This Warby Parker experience was great the staff was helpful, available and knowledgeable. Loved it!

Very attentive and knowledgeable staff.

I popped into the Ardmore location to ask a few questions about prescription glasses and wound up ordering a new pair of prescription sunglasses. The staff is very knowledgable and friendly, it literally took 15 minutes to fit and order my new sunglasses. I'll be coming in when I get them for an adjustment and we're planning on going in for our eye exam next year. Thrilled with the selection as well, styles for everyone!

The employees were so friendly and helpful!

The staff is very helpful and friendly. I was helped quickly and efficiently.

Went in with my mother to adjust her glasses after she had a bad fall. The workers in the shop at the time were very helpful and informed us that the woman doing adjustments, Bria, would not be back until 2pm. We waited until 2pm, she didn’t show up until 2:20 and then proceeded to be incredibly rude to my mother when she was explaining why she needed an adjustment. We were nothing but kind and received attitude back, my mother didn’t deserve that. The specific interaction that occurred was that Bria asked my mother “how are you.” My mother proceeded to explain her fall and was cut off by Bria when she raised her voice in my mother’s face and said “how are you” again with an attitude. Very shocking experience to be honest and incredibly undeserved.

Everyone at this location was friendly, knowledgeable, professional, and helpful. Scheduling my appointment was very easy. Can't wait to get the glasses I purchased.

The staff (especially Deena) is amazing! Very helpful and fun to work with in choosing the best style and color glasses and sunglasses for my face and coloring.

Good customer service

Very friendly and outgoing staff. Store was super clean. Great selection of frames.