Plymouth Meeting Mall

I visited this location last week and it was amazing experience! I been wearing glasses for years Leslie and Grace made my visit fun and exciting. I will be recommending this location to my friends and family.

I visited this location for the first time and had no idea this location was here but Lisa took her time and gave the best customer service. I will bring my family here for our vision needs

My Visit to Warby Parker at Plymouth Meeting. was exceptional. An assistant named Leslie made me feel very at ease. She is very knowledgeable, and friendly. I will definitely recommend this location to my family, and friends.

I must say i like this branch of warby Parker. Gus was very knowledgeable with his work and have great taste in helping me out. I will recommend this store always very friendly staff .

Very frustrating experience. It’s been two months and I never received my glasses or a refund. I was given the wrong order number and wrong delivering address, then told the lenses failed multiple times at the lab, and eventually that the frames were discontinued. After all of that, I’m still left with nothing and refusal to refund. I called them multiple times and was just told to wait for their “expert team”

Easy to access and the staff was very friendly and helpful.

Very helpful staff!

Had a great experience at this new store. The employees were friendly helpful and fun. Gotta give props to Gus. He rocks. :D

Knowledge and relaxed attitude

Leslie was truly a pleasure to work with ! Her attitude of kindness is genuine and she is knowledgeable! Highly recommend

Gus was super helpful today! He helped me order a replacement pair of glasses & tighten the frames on my current (new) pair of glasses from WP. Gus was very courteous, friendly and professional - very great to work with! I can't wait to pick up my new pair of glasses next week! Excellent Customer Service!!!!

Excellent Customer Service today @ the new WP store in Plymouth Mtg PA. GUS was a super great - wonderful and friendly. Excellent Customer Service!!! Thanks Gus!

Very comfortable, helpful, and professional experience. Would go back!

I tried using the online tool but was unsure about it but I was happy to find a store relatively nearby. I had a great experience. The salesperson was very knowledgeable and helpful in the selection process and she had wonderful taste. I’m very pleased.

Leslie and her Team were very helpful and fun!

My experience here was great! The customer service was amazing. I brought my mom here for new glasses and she now feels like a brand new woman! The staff really know their stuff!

This location was great, from the great customer service to the professionalism I will definitely be recommending my family and friends to go here. Specifically, Bria was very helpful and knowledgeable about the products on hand and provided plenty of expertise to all the questions that I asked. I would recommend this location to anyone loves great customer service.

From the exam to the people helping with the frames and ordering process, everything was a 10/10.

Unasked for Opinions and Requests met with Attitude. Go to the KOP location, they're much friendlier!! And will say hi when you walk in. When I walked into this location, I was not greeted or acknowledged. After waiting a few minutes, I approached the desk to ask for a simple glasses adjustment on a new pair. I’ve worn glasses my whole life and always need the arms adjusted, something I knew WP offers for free. The associate immediately had an attitude, scoffed at my request, and insisted the adjustment would “hurt me,” despite me explaining that this is standard for me and showing how the arms extended well past my ear. I was told they “looked perfectly fitted” and that she’d do it anyway but that it would hurt. I felt dismissed, gaslit, and treated like an inconvenience for asking for basic customer service. I ultimately took my frames and left. I then went to LensCrafters, where the staff were happy to help and adjusted my WP frames in under five minutes, no pain at all. This location seriously lacks customer service. Being polite and welcoming is free.

The staff were very helpful with the repair of my existing WP glasses. Very nice new store.