McEwen Northside

Great service! Professional, prompt and friendly.

The team at Warby Parker is so consistently great, even across state lines! Sanaa literally brought my fave Warby glasses back to life after accidentally having them be a casualty to the bottom of my foot (writers words for “I stepped on my glasses”). Within a few minutes they were back to normal and fixed! So grateful for the WP team here!

I booked an eye exam with Dr. Erin Engle for my six year old and it was a breeze. This is his second year of wearing glasses and it was much easier this year with the prescription in-hand. The pricing for an exam out of pocket and glasses out of pocket is so efficient and straightforward. Highly recommend!

I searched for a Warby Parker store to try on my glasses.The store is about 35 miles from my house. It was well worth the drive. They had a great staff at the store in Franklin TN

First time getting frames and lenses and it couldn’t have gone better. The styles were exactly what I was looking for and they made the entire process easy and fun and comfortable! I even got advice on which look best on me and they were right on! I got 2 pair and can’t wait to get them! Excellent experience :)

Great customer service in helping my daughter get her glasses measured correctly! They definitely took the time to make sure it was done right.

Three staff members in store, zero other guests, and I’m hardly acknowledged on both my way in and way out? Shameful. I had every intention of buying glasses, but since no one bothered to give me the time of day, my business will be taken elsewhere. Do better, Warby Parker.

The staff at this location are always helpful. The selections of eyewear at Warby Parker are always great.

THE best experience today! Ashley and the staff at WP are incredible. i am so thankful this is my hometown store!

Great service and selection! I may never buy glasses anywhere else!

UPDATE: FOLLOWED UP WITH WARBY as they requested below after reading my review, and no response. Crickets! Not a surprise I suppose. NOT A GOOD EXPERIENCE. I have bought several pairs of glasses from Warby Parker and usually have good customer service but this was not the case at this location. I am new to the area and went here to purchase new glasses and also get lenses replaced. The employee who I dealt with was downright rude. He looked up my account and whenever I asked a question he seemed annoyed. After just a couple of minutes he said that he did not even know what he was talking about and closed his iPad and basically walked away. What?! I was amazed, as was my family who was with me. Rather than making a scene in a relatively small space, I decided to continue to look at frames. At no point did he or any other employee approach me to see if they could help me. I finally had to reach out to another employee who was more helpful. However, the entire experience left a bad taste in my mouth so I decided not to purchase my glasses there. I went to Costco (less than 10 minutes away) and the customer service there blew this Warby location out of the water. The prices were much more reasonable too. I guess it pays to shop around when looking for new glasses. Very disappointing experience and Warby lost me and my husband as customers.

Helpful and courteous staff, I appreciate the time they took to walk me through the selection of best fit for my needs

Great staff, amazing selection of frames. Extremely quick process from the exam to picking out your frames and being on your way.

Great experience! The store was busy on a Saturday afternoon, but we were greeted immediately upon entering the store. I had an appointment for an eye exam, and the selection of frames is quite large and well priced. I purchased several different frames for my different needs. I will be a returning customer.

See prior review.

Great service! Barclay knew exactly the right style and I was in and out in 20 minutes.

Great store! Great people. Haven’t had glasses in 20 years and Ashley walked me through all the steps. Having an optical tech on site is a total bonus and I got all my questions answered! The entire store helped me through the process. They took time with me and I never felt rushed, and I found a GREAT pair of glasses. Bravo… and thanks so much!

Excellent place to get glasses! Very helpful and friendly staff!

Great

Customer representatives were very nice, pleasant and helpful