Addison

Warby Parker is a great place to buy glasses. There are many many choices and I get to try on all of them. The associates are friendly and helpful. The process is extremely pleasant - shipped straight to my house, free shipping, no pressure for add-ons!

Stylish frames, great value and excellent customer service!

Nice place to shop for frames. Great variety and styles. Excellent customer service. Jess took care of my needs...very professional. I have not received my glasses yet, so there will be another review after I get them.

Very friendly and efficient service.

I love this store and Ben took such great care of me. I got new progressives and gorgeous frames. He also adjusted my current glasses and they fit me perfectly.

Convenient locations all over the Metroplex. Knowledgeable, professional salespersons making it easy and understandable to purchase. Free shipping a plus!

This place is my go-to for eyeglasses going forward. The way I was treated made me feel good. The professionalism and the information was impressive. Finally they helped me find the perfect glasses based on their expertise and I couldn't be happier.

Great experience!

How to Lose a Customer in 3 Easy Steps – Warby Parker Edition Step 1: Do it right. Two years ago, everything went as advertised. I paid, the frames arrived at my door, and the experience was smooth and painless. Exactly what you’d want. Step 2: Break trust. Last year I tried their eye exam. Having worked in the eyecare industry myself, I found the exam to be interesting… but I’ll save that story for another day. The real problem: Warby Parker charged me for an exam that was clearly covered by my insurance. This was not an insurance problem—it was a Warby Parker problem. Lesson learned. Step 3: Lose the customer. This year, I got my exam elsewhere and only asked Warby Parker to fill a simple order for two prescription glasses. They completely botched it. Confusing, contradictory emails. Multiple phone calls that turned more patronizing than helpful. The process that’s supposed to be simple—one quick visit, frames shipped home—was anything but. At this point, the situation feels beyond recovery. And that’s the irony: I’d normally be willing to help a business get things sorted, but isn’t the whole point of Warby Parker to make things easier? If Warby Parker values my business, they can send me an email and ship both pairs to my door, as originally promised (a third pair would be a "welcome back, we screwed up" gift). Otherwise, I’ll take my business back to a local optometrist, who knows how to get it right the first time.

I had such a pleasant experience at this Warby Parker location. Everyone was so attentive and kind. Also, this trip didn’t break the bank at all!

Shopping was easy. Very smart workers knew what they were doing. Was easy in and out purchase with 20 minutes I found the pair I like and purchased them. Wish they had a little more options for per type of glasses but other than that love it.

Prompt, courteous and very knowledgeable representative.

My experience was awesome! The manger had great customer service. She was quick and very caring and explained things very well. I would recommend Warby Parker.

Great and attentive service, excellent variety of choices. Reasonably priced and quality product.

Lots of choices at reasonable price without a lot of hidden "gotcha you"

Love the brand, service and glasses! I had a wonderful experience at the Addison location

Easy, well priced and great staff, no hidden crazy fees you get what you need at a good price.

Felipe and Dr. Dominic were the kindest people I’ve ever met. Since I arrived, Felipe helped me with absolutely everything, truly such a kind person! The eye exam was excellent, they explained everything clearly and answered all my questions in detail. Without a doubt, an excellent clinic with outstanding staff and service!

Clean store, friendly staff, efficient processes. It’s easy to buy a pair of glasses here. I was in and out within 20 minutes.

Very helpful and nice