Bellevue Square

I had a great experience purchasing my glasses. The staff were warm and friendly and offered great advice. They have a great selection of frames, which is nice and a good price point.

Really appreciated the attentiveness and patience while I was trying to find the perfect frames. They arrived in the mail today and need no adjustment. Perfection out of the box!

Very efficient and nice selection. easy experience

All of the staff were very warm & accommodating and and went out of their way to make my day. They have a great team & a wide variety of lovely merchandise

Sales associate was knowledgeable and Knew how the system there worked had the fram I wanted and took care of my ins and coverage I was impressed...knowlage great personality great I will be back if I need anything.. Thank you first time I enjoy getting glasses Lawrence D

The best glasses-buying experience of my life! The staff are friendly and helpful, the frames selection is amazing, and it’s the best value around. I’m converted to Warby Parker for life! Special shoutout to Logan for helping us out! 🤓🤩

The optometrist here is excellent! Very friendly and helpful.

Rude staff, will not go back.

Yeah, had my experience with Jack and Genevieve. Two of the most inexperienced and unprofessional individuals I’ve ever met. Genevieve pretended that I didn’t know what I was talking about what I came in to bring my frames for an adjustment. I wouldn’t recommend their services. Another pompous wanna be for people company.

Efficient and less costly

Great staff and selection of glasses, I have been a WP customer for over a decade and the quality has not slipped. I also get my eye exams and prescriptions done in store and the Bellevue eye doctor is great, remembered me from 2 years ago. Very happy with the service. Thanks WP!

Excellent customer service and selection.

Warby Parker is a good place to get glasses. They are friendly and knowledgeable. They took care of all the necessary adjustments and lens I needed.

I normally don’t leave reviews, but I’m writing here because I specifically want to call out the absolutely exceptional performance of one person in particular, Genevieve. She was more than stellar in her level of service, kindness, and patience, and I likely would not have continued my transaction without her. She went above and beyond and truly helped my family and I have a special holiday gift shopping experience!

They are pretty slow for a store that has a lot of traffic. I waited 25 mins to get my glasses adjusted and I was told it would only take 5mins when I came in. This is not my first time here and each visit has taken abnormally long.

Warby Parker has such wonderful and helpful staff and a large selection of really cute glasses. I'd love to see more of the Peacock green color in narrow frames (especially the Welty frame)!

The customer service at Warby Parker was exceptional! The selection of glasses available was fantastic! I highly recommend getting your glasses or sun glasses from them.

Love Warby Parker I love the selection and customer service Tristan was amazing

Very good and kind service

⛔️Disappointing Experience at Warby Parker Bellevue…READ👎 This was my second time visiting this location, as it’s the only one that consistently had availability for eye exams. So, without hesitation, I came back. However, I was in for a surprise when I was charged $150 for the eye exam, despite paying less than $25 for the same service last year. I agreed to pay the $150 without questioning it, assuming the amount included the contact lens fitting, which usually costs a bit over $100. But later, when I was selecting my frames, they informed me that I would have to pay separately for the contact lens fitting. That’s when I asked why I was charged $150 just for the eye exam, especially since I had confirmed with the doctor beforehand that my insurance would cover the exam. The doctor went ahead with the exam without explaining anything about coverage or additional fees. What followed was an incredibly awkward and frustrating moment. The staff handed me the phone to speak with a doctor, who they said owns the eye care practice inside Warby Parker. They explained that the eye care service, called Bellevue Eye Care, is a separate business from Warby Parker and therefore doesn’t accept my insurance. In my opinion, the lack of transparency and communication here is unacceptable. It will likely be the last time I visit this location, as it seems they prioritize profits over customer service and clarity. The place is aesthetically pleasing, but if you’re considering coming here, think twice to avoid an unpleasant experience and unexpected charges. My eye exam only lasted about 8 minutes, but I spent over 30 minutes on a frustrating phone call. I felt taken advantage of today due to poor communication and unprofessional service. If you plan to visit this location, be aware that Bellevue Eye Care operates independently within Warby Parker, which could complicate insurance matters. This experience left me feeling robbed, and it’s clear that neither business values transparency or customer satisfaction. In the photo, you’ll see the $155 charge from "Bellevue Eye DON’T Care" for the 8-minute doctor’s visit, as well as the $95 charge for my frames from Warby Parker. Not all bright spaces with nice décor offer the best service, and this experience was proof of that. I don’t enjoy leaving bad reviews, but it’s only fair that people know about situations like this to stay alert. Here are some photos for reference. I strongly recommend finding another place with better customer service to avoid uncomfortable situations and excessive charges. They don’t care about being clear or communicative from the start, and it shows.