Bellevue Square

Warby Parker to the rescue! I’d been looking for a new pair of frames for literally 5 years and couldn’t find one that I loved anywhere. Thank goodness I kept searching and found Warby Parker! I learned that they had an actual store near me and so I went right away. Keaton and Kat were fantastic, and I found a pair that I LOVED in just a few minutes! (not the same pair that I saw online and thought I wanted; that one would not have worked) Their location inside a busy mall was not great for me as I have disabilities, but the wonderful conclusion made it all worth it. So excited to get my glasses! They’re exactly what I wanted - and for only $95. Thanks WP!

TL;DR: follow up of this location is bad, will not be returning for further exams/eye glasses. This review is for both the doctor at the WP location and the subpar customer service via the WP call center. I recently had an eye exam at this location and the doctor mentioned during the post-exam chat that I should go see a specialist for an issue in order for them to have them take a closer look at. The doctor said that he would send a referral to this secondary office but never actually did (in my experience doctors usually send/submit paperwork at the same time as the visit). As a patient you're not actually able to contact the doctor or the Warby Parker location, the phone number connects to a call center off-shore. I'm not opposed to a call center per se, however they were unhelpful even with getting my simple request of having the doctor to call me back to get the simple referral going. They did not offer to have the doctor or WP person follow up, even by email or text, they were unable to give me a reference number so I could refer back to the same issue if needed. They also, oddly IMO, use your email and complete shipping address(why not just an email or phone number) to look up your account, even when I clearly explained that I just needed the referral sent or to have them contact the location. After 5 days of trying to contact WP and being assured that an email request was sent the the doctor on each call, nothing had actually been done. I ended up going to another specialist and now have surgery scheduled based on their findings. Recommendation to WP: allow for customers to contact the store, or at a minimum, give us a way to communicate with the doctor (chat, portal, etc.). Having a doctor say there's something wrong and not being able to follow up on a basic referral request is concerning. The call center approach may be a cost savings but it hampers the customer experience and led to losing a customer. I liked the business model and bought (and referred folks) to WP but no longer feel confident in doing so.

Dr. Sun is friendly and very gentle! It was my first time doing an exam in a very long time, and she made sure I was comfortable! She also explained things when I needed some clarity, like using old contact lenses! The staff are all knowledgeable and very helpful!

Excellent retailer

A great experience!

Very pleasant experience updating my prescription and getting new frames. Very friendly staff

Friendly staffer, many styles to choose from, and great prices!!

I had a great experience purchasing my glasses. The staff were warm and friendly and offered great advice. They have a great selection of frames, which is nice and a good price point.

Really appreciated the attentiveness and patience while I was trying to find the perfect frames. They arrived in the mail today and need no adjustment. Perfection out of the box!

Very efficient and nice selection. easy experience

All of the staff were very warm & accommodating and and went out of their way to make my day. They have a great team & a wide variety of lovely merchandise

Sales associate was knowledgeable and Knew how the system there worked had the fram I wanted and took care of my ins and coverage I was impressed...knowlage great personality great I will be back if I need anything.. Thank you first time I enjoy getting glasses Lawrence D

The best glasses-buying experience of my life! The staff are friendly and helpful, the frames selection is amazing, and it’s the best value around. I’m converted to Warby Parker for life! Special shoutout to Logan for helping us out! 🤓🤩

The optometrist here is excellent! Very friendly and helpful.

Rude staff, will not go back.

Yeah, had my experience with Jack and Genevieve. Two of the most inexperienced and unprofessional individuals I’ve ever met. Genevieve pretended that I didn’t know what I was talking about what I came in to bring my frames for an adjustment. I wouldn’t recommend their services. Another pompous wanna be for people company.

Efficient and less costly

Great staff and selection of glasses, I have been a WP customer for over a decade and the quality has not slipped. I also get my eye exams and prescriptions done in store and the Bellevue eye doctor is great, remembered me from 2 years ago. Very happy with the service. Thanks WP!

Excellent customer service and selection.

Warby Parker is a good place to get glasses. They are friendly and knowledgeable. They took care of all the necessary adjustments and lens I needed.