Third Ward

Walked in and only had to wait a few minutes to get help. Customer service was wonderful. Leo helped me find the frames I was looking for and was willing to offer suggestions and her opinions -- which I greatly appreciated.

Extremely disappointing customer service experience with Warby Parker, both online and in-store. After repeatedly trying to schedule an appointment through their customer service team via phone and email, with little to no follow-up, I decided to visit the store in person. When I walked in, the only employee I saw was assisting another customer, which I completely understand. However, they didn’t even acknowledge that I had entered the store. I stood at the reception desk for approximately five minutes without so much as a hello or a “I’ll be with you shortly.” I don’t expect an employee to drop what they’re doing to help me, but a simple acknowledgment goes a long way. Between the lack of responsiveness from their customer service team and the complete lack of acknowledgment in-store, the overall experience has been incredibly frustrating.

I love the Warby Parker in the Third Ward in Milwaukee. I’ve gone there for years - the staff is fantastic and I love the selection of glasses as well as the price. I especially appreciate that their glasses come in narrow, medium and wide so I can easily find glasses that fit my face. They have a great return policy as well!

Nick and Michael were extremely helpful, friendly and gave honest opinions about what frames look best with my face shape. We had a good time laughing, and making the decision process light hearted. This review is only because of the capabilities that Warby Parker has... not because of the staff... I gave 3 starts is because they cannot accommodate my prism need for glasses in the general factory of Warby Parker. This is super frustrating as more and more people will be needing prisms in the coming years due to constant computer work and phone use. I would love to order glasses with them, and someone who cannot use contacts it is my only choice. They did make a solid suggestion of purchasing the frames and then go to another store for the lenses, but that almost doubles the cost. Warby Parker has been around for 15+ years in the US, you'd think they would have upgraded their lens creation technology to match all of the cheaper and less expensive online options... Unfortunately, I Have to take my business online.

Been coming here for years. The staff has little turnover, and they are all wonderful, helpful, and fun.